Manager, Client Experience Position Available In Escambia, Florida

Manager, Client Experience Manager, Client Experience locations
Hancock Whitney Plaza

• Gulfport, MS
  Exchange Park
• Austin, TX
  Hancock Whitney Center
• New Orleans, LA
  Cordova
• Pensacola, FL
  time type
  Full time
  posted on
  Posted 8 Days Ago
  job requisition id
  R014869 Thank you for your interest in our company!

To apply, click on the button above. You will be required to create an account (or sign in with an existing account). Your account will provide you access to your application information. The email address used in establishing your account will be used to correspond with you throughout the application process. Please be sure and check the spam folder. You may review, modify, or update your information by visiting and logging into your account. The Manager, Client Experience serves as a strategic problem solver, project driver, and ambassador for the client experience across the bank. This role bridges client feedback and internal operations by identifying pain points, organizing resolution initiatives, and ensuring a consistent, high-touch experience across Consumer, Commercial, and Wealth lines of business. With a blend of analytical, project management, and interpersonal skills, this role drives meaningful change in how clients experience the bank.

ESSENTIAL DUTIES & RESPONSIBILITIES

Aggregate client feedback, categorize it by theme, and lead discovery sessions with cross-functional teams to understand root causes and identify solutions.
Launch and manage multiple concurrent projects aimed at improving specific aspects of the client experience, from ideation to implementation.
Take ownership of high-profile, escalated client issues; provide white-glove service and ensure resolution with speed, care, and executive-level visibility.
Serve as the strategic owner of the bank’s Salesforce strategy, including evaluating new tools, sunsetting ineffective solutions, and participating in technical discussions with Product and IT teams.
Facilitate feedback loops with frontline staff and users of core platforms (e.g., Salesforce, nCino, D1) to inform prioritization of system and process enhancements.
Represent the voice of the client in internal discussions and working groups to advocate for practical, scalable improvements.
Track, document, and report progress on initiatives, identifying risks and adjusting plans to ensure successful outcomes.
Contribute to the development of client experience strategy, policies, and best practices aligned with broader organizational goals.
Serve as a cultural ambassador, promoting a client-first mindset through storytelling, internal communications, and active engagement with teams across the bank.

MINIMUM REQUIRED EDUCATION, EXPERIENCE & KNOWLEDGE

Bachelor’s degree required.
5 years of experience in banking or an equivalent client experience role preferred.
Proven experience leading projects or initiatives involving multiple departments or stakeholders.
Strong working knowledge of banking systems such as Salesforce, nCino, and D1 preferred.
Exceptional communication, facilitation, and relationship-building skills.
Demonstrated ability to prioritize and drive forward complex initiatives in a dynamic, cross-functional environment.
Passion for improving client outcomes through thoughtful process and system enhancements.

ESSENTIAL MENTAL & PHYSICAL REQUIREMENTS

Ability to work under stress and meet deadlines
Ability to lift/move/carry approximately 20 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an “undue hardship” then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement. Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws. About Us When you choose a career with Hancock Whitney (

Nasdaq:

HWC), we pledge a heartfelt promise: You can grow. You have a voice. You are important. You also share in a rich regional heritage and embrace core values—timeless ideals vital to our culture since the 1800s—that inspire how we serve clients, communities, and each other: Honor & Integrity, Strength & Stability, Commitment to Service, Teamwork, and Personal Responsibility. A fast-growing organization consistently rated among America’s strongest, safest financial services institutions, our company is based in Gulfport, Mississippi. Our bank and subsidiaries provide contemporary, comprehensive consumer, commercial, and wealth financial products and services at regional headquarters and 200-plus financial centers across a vibrant Southeast corridor including Alabama, Florida, Louisiana, Mississippi, Tennessee, and Texas. Each day, our nearly 4,000 associates carry on a mission to help people achieve their financial goals and dreams. We come to work to create opportunities for the people we serve in the communities we call home. Together, we continue building a company solidly focused on being better, going beyond, and doing more to secure success for the people and businesses depending on us. Let our legacy lead to your future. now. Learn more at hancockwhitney.com/ourstory