Logistics Manager – Customer Service/Appointment Specialist Position Available In Hillsborough, Florida

Logistics Manager – Customer Service/Appointment Specialist 4.0 4.0 out of 5 stars 2803 West Busch Boulevard, Tampa, FL 33618 Blue Chip Maintenance LLC is a maintenance vendor that proudly serves property management companies of single-family rental homes throughout Georgia, North Carolina, South Carolina, and Alabama. What differentiates us from other maintenance vendors is our commitment to quality service, providing fair price, and being responsive and customer service focused with our clients. Each position within our company serves a vital function in our team’s success, we look for people who have a positive attitude, a desire to work hard to continue growing, and are committed to excellence to fit in with our company values and culture. This is a salary position of $40-42k yr with many benefits included. We are expanding and looking for a supporting logistics manager who would be responsible for contacting our tenants in need of service and connecting them to our skilled maintenance technicians in an efficient and timely manner to help get more jobs diagnosed and completed on a weekly basis for each designated market. Main responsibilities of a

Logistics Manager:

You are responsible for contacting tenants for their availability, then scheduling a technician in the right location, with the appropriate skill set to match the scope of the work requested. (Will make and take between 60-100 calls a day to customers to help schedule appointments they’ve requested to repair things in their home that are broken) You will schedule jobs for an initial diagnosis within a 3-hour work window, as well as approved projects, and will stay in constant contact with technicians and tenants till the service is complete. You will provide updates to the tenant if the tech is late, needs to reschedule, or return at a different appointment time. You must excel at building professional relationships with technicians, by knowing how to be friendly and firm so they are motivated and feel appreciated, yet held accountable when necessary to ensure they keep their commitments.

Qualifications and Skills:

Task master and Detail oriented Love working on the phone and computer Typing skills 30 words+ a minute Ability to work quickly and multi task Reliable and open to feedback Excellent communication and people skills The ability to express empathy and patience Experience with Microsoft and Excel preferred Experience with dispatch and customer service is a plus Trustworthy and accountable High attention to detail and enjoys working with numbers

Job Type:

Full-time Pay:

$40,000.00 – $42,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Schedule:

8 hour shift Monday to

Friday Overtime Experience:

Logistics:

1 year (Preferred) Customer service: 1 year (Preferred)

Typing:

2 years (Required)

Work Location:

In person