Regional Manager, Customer Success – East Position Available In Hillsborough, Florida
Tallo's Job Summary: The Regional Manager, Customer Success - East role at KARL STORZ in Tampa involves leading a team to ensure timely Operating Room installations, focusing on customer satisfaction and growth. The job requires a Bachelor's degree or equivalent experience, technical background, and experience in project management. The position involves managing a team, driving process improvements, and maintaining alignment with service and deployment verticals.
Job Description
Regional Manager, Customer Success – East in
Tampa Job Ref:
2935560098
Employer:
Network Company Name:
KARL STORZ
Endoscopy – America
Industry:
Healthcare other
Job Type:
Full Time
State:
Florida
City:
Tampa
Zip Code:
33646
Post Date:
04/21/2025
Job Title:
Regional Manager, Customer Success Location:
Field based role covering the East Region; must reside in a metropolitan city east of
Mississippi Travel:
Up to 75% KARL STORZ, a leading medical technology company, is seeking an experienced Regional Manager, Customer Success to lead our team in delivering world-class customer service and driving growth in the Operating Room installation projects.
Job Summary:
The Regional Manager, Customer Success will oversee a team of Customer Success Managers, ensuring timely and accurate Operating Room installations, with a focus on customer success and satisfaction. This role will develop and enhance the team’s skillsets, maintain horizontal alignment with service and deployments verticals, and drive process improvements to impact customer satisfaction.
Responsibilities:
Lead and develop a team of 10 Customer Success Managers
Ensure timely and accurate Operating Room installations
Drive customer success and satisfaction
Develop and enhance team’s skillsets and capabilities
Maintain horizontal alignment with service and deployments verticals
Drive process improvements to impact customer satisfaction
Requirements:
Bachelor’s degree in Construction Engineering, Construction Management, Engineering, Civil Engineering, Computer Engineering, or related field; or 10 years of relevant equivalent experience
5-10 years of experience in a technical role, preferably in AV or IP; knowledge and experience in the medical device and/or healthcare marketplace preferred
3-5 years of experience in consulting, project delivery, or project management
Proven experience in managing a geographically diverse team
Excellent communication and organizational skills
Ability to work in ambiguous or high-stress situations
Demonstrated record of working collaboratively in a matrixed environment
Preferences:
Technical and/or Project Management certifications
Holistic understanding of Cable Terminations and handling
Holistic understanding of Cable Media
Advanced knowledge in control systems, power amplifiers, digital signal processors, video matrix switchers, video scalers, PC interfaces, computer controls, and digital video recorders Who we are:
KARL STORZ
is an independent, family-owned company headquartered in Germany’s renowned MedTech manufacturing region. For 80 years, we’ve pioneered the most groundbreaking innovations in endoscopic surgery, video imaging, and operating room integration to benefit patients and healthcare providers alike. With more than 9,000 associates worldwide and 2,600 in the US, we pride ourselves on harnessing cutting-edge technology, precise workmanship, and unrivaled customer support to help healthcare facilities succeed. With onsite locations and field opportunities across the country, we attract a diverse and talented staff. It’s not just about the tools we create-it’s about the lives we change, together.
