Service Coordination Manager Position Available In Hillsborough, Florida

Service Coordination Manager Family First HomeCare – 3.9

Tampa, FL Job Details Full-time Estimated:

$50.9K – $60.6K a year 1 day ago Qualifications Customer service Bachelor of Science Mid-level Bachelor’s degree Organizational skills Patient interaction Phone etiquette Communication skills Under 1 year Full Job Description About Family First Family First Homecare provides exceptional homecare services to children with life-long health conditions. We live by our values of telling the truth, owning the details, and raising the bar, working hard to make your job an experience that you enjoy every day. Family First gives you the support you need to do your best work and provide exceptional one-on-one care to your patients in the comfort of their homes. Join us become a part of our family and the families you care for.

KEY RESPONSIBILITIES

Maintains a current patient roster or “casebook” with all pertinent staffing information and monitors schedule changes. Conducts home visits for the purpose of assessing the environment and personalities of clients/families and matching them with a caregiver Performs telephone screens and face to face interviews with potential field clinician team members. Maintains recruitment tracking system Prepares schedules in accordance with local, state or federal requirements and the certification period for clients and field staff and provides copies for distribution. Assists in coordinating services provided to patients. Controls and monitors schedule changes. Call nurses daily from roster to fill in open schedules. Checks compliance of shifts and visits done (on master schedule) after all notes are matched to charges, brings any scheduling problems to the supervisor’s attention immediately. Assists in taking patient referrals. Manages established key performance indicators to drive operational efficiencies and growth within the business unit Responsible for ensuring field nurse hours are accurately recorded for payroll Complete weekly client calls to ensure families are aware of schedule gaps or changes Import authorizations received from RCM into Kantime They send up authorization requests to RCM to send off for formal authorizations Audit nurse records ensuring there is not missing documentation Performs other related duties as assigned.

ROLE QUALIFICATIONS EDUCATION & EXPERIENCE REQUIRED 6

months customer service experience Experience organizing and managing office files, logbooks, and staff schedules Ability to both receive and execute high volume of phone calls utilizing appropriate phone etiquette

PREFERRED

BA or BS preferred Preferably possesses healthcare experience Establish and maintain effective channels of communication with patients and field clinician team members.

WORKING CONDITIONS/EQUIPMENT USE

Position is stressful in terms of meeting deadlines. It is primarily a desk job which essentially involves sitting, standing, stooping and walking, as well as an inordinate amount of telephone communication. Travel may be required, by car or airplane, to local, out-of-town or state seminars, conferences or meetings. It requires minimal lifting of office records and printouts. #FFSCMPC Family First HomeCare, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status , or any other characteristic protected by federal, state, or local law. Family First HomeCare complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.