Torque by Ryder – Mobile Service Coordinator Position Available In Hillsborough, Florida

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Job Description:

START ON A CAREER PATH WITH A COMPANY THAT HAS A FUTURE

At Ryder, our most important competitive advantage is our people. CULTURE

• INTEGRITY
• FAMILY.

As a Mobile Service Coordinator, you’ll be part of a dynamic team, equipped to succeed and empowered to develop your transportation & logistics career.

Work Schedule:

Monday

• Friday, flexible hours.

Weekend work opportunities available.

Pay:

$18

• 24/HR Paid Weekly!
• Service Advisor Experience
• Summary The Mobile Service Coordinator will be responsible for providing excellent customer service while interacting and scheduling appointments with customers, by answering calls and scheduling appointments with customers, and following up by using phone, text message and email while ensuring attention to detail.

The Mobile Service Coordinator will be responsible taking inbound calls and making out-bounding calls to customers and assigning scheduled work to technicians. This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment. The ideal candidate will have a strong background in logistics and transportation and be adept at problem-solving and customer service. If you’re motivated, coachable, and looking for a fast paced, inclusive environment, you’ve come to the right place. Competitive pay & fast growth, full benefits package, 401k employer match, PTO, and a discount on shares! You thought that was it? Take a look at a few of these: Ryder has most recently been named One of Most Trustworthy Companies in America by Newsweek, America’s Best Large Employers by Forbes, World’s Most Admired Companies by Fortune Magazine, Top Company for Women to Work for in Transportation by Women in Trucking, Overdrive Award by General Motors, Food Logistics’ Top 3PL Award by SDC EXEC, Reader’s Choice Excellence Awards by Inbound Logistics, & Top Women to Watch in Transportation. We have the largest EV footprint in the U.S. In addition to that, Verizon has recognized Ryder with Supplier Environmental Excellence Award. Welcome to Torque by Ryder Torque by Ryder Website Essential Functions Provide concierge level customer service while interacting with customers, and team members over the phone, in person, or via electronic communication. Answer phone calls, schedule appointments and review and maintain the daily schedule, managing the process efficiently. Review and maintain accurate information with records. Handle both inbound and outbound calls, providing excellent customer service to ensure that the customer is properly informed of all scheduled work. Ensure all email correspondence is handled promptly and professionally. Monitor customer accounts, taking appropriate action where necessary. Basic customer service follow-up calls after completion of service visits. Communicate with Managers, Supervisors, and Parts team to ensure properly scheduled appointments. Obtain customer information and keep an accurate database. Maintain the standard for response time. Set up appointments with all customers with the focus that all customers are prospective long-term customers. Additional Responsibilities Performs other duties as assigned. Skills and Abilities Strong verbal and written communication skills, Required Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors). , Required Possesses a high degree of initiative Must be self-motivated, Required Ability to work independently and as a member of a team , Required Possesses flexibility to work in a fast paced, dynamic environment , Required Capable of multi-tasking, highly organized, with excellent time management skills , Required Detailed oriented with excellent follow-up practices , Required Qualifications H.S. Diploma/GED, Required 1 year or more in Customer Service or Administrative related experience, Required Travel None #LI-CZ #INDexempt #

FB Job Category Operations and Support Compensation Information:

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type:

Hourly Minimum Pay Range:

$18.00

Maximum Pay Range:

$24.00

Benefits Information:

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan. Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability. Security Notice for

Applicants:

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers. Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754.

Current Employees:

If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process. Job Seekers can review the Job Applicant Privacy Policy by clicking here. Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day. When you choose Ryder, you get access to industry-leading technology, one of North America’s largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry.