Customer Success Coordinator Position Available In Lee, Florida
Tallo's Job Summary: The Customer Success Coordinator position at Volie in Fort Myers, FL offers a full-time role with a salary range of $72,000 - $90,000 a year. Responsibilities include customer onboarding, support, issue resolution, escalation management, and process improvement. Qualifications include 2+ years in customer service, strong communication skills, and a proactive problem-solving approach. Benefits include paid holidays, paid time off, and opportunities for professional growth and development. Apply now for a chance to make an impact in transforming automotive communication.
Job Description
Customer Success Coordinator Volie Fort Myers, FL Job Details Full-time $72,000 – $90,000 a year 11 hours ago Benefits Paid holidays Paid time off Qualifications CRM software Customer service Employee orientation Mid-level Customer support 2 years Communication skills Full Job Description About Us At Volie we’re on a mission to transform communication for the automotive industry. As the leading BDC engine, our platform empowers dealerships and call centers to operate with unmatched visibility, efficiency, and control – all from one centralized system. Customer Success Coordinator at Volie We’re looking for a Customer Success Coordinator to join our growing team and help ensure every new customer has a smooth, successful onboarding experience. in this role, you’ll be the first point of contact for new clients, guiding them through setup and training while providing exceptional support that reflects the high-performance standard Volie is know for. If you’re passionate about helping customers succeed, enjoy solving problems, and thrive in a fast-paced, collaborative environment, this is your opportunity to make an immediate impact at a company that’s redefining how automotive teams communicate and perform.
Key Responsibilities:
Customer onboarding : Welcome and guide new customers through the onboarding process. Assist clients with account setup, product training, and best practices. Ensure a seamless transition by proactively addressing potential roadblocks.
Customer Support & Issue Resolution :
Respond to customer inquiries via phone, email, and tickets in a timely manner. Troubleshoot and resolve customer issues or escalate them to the appropriate team. Provide campaign assistance and accurate information about products, services, and policies.
Escalation Management :
Identify recurring issues and escalate complex cases to senior support or relevant departments. Follow up on escalated cases to ensure timely resolution. Document customer interactions, feedback, and resolutions for continuous improvement.
Process Improvement & Customer Success :
Identify opportunities to enhance the onboarding and support experience. Collaborate with assigned Customer Success Coach to improve customer satisfaction and success by identifying tickets, escalations, and potential training opportunities. Provide insights based on customer feedback to help refine support processes.
Qualifications :
2+ years of experience in customer service, onboarding, or client support Automotive BDC experience preferred. Strong written and verbal communication skills. Excellent multitasking and prioritization abilities in a fast-paced environment. A customer-centric mindset with a proactive approach to problem-solving. A customer-first mindset with strong problem-solving skills. Experience with CRM software or customer support platforms is a plus. What We Offer Be part of an innovative team that’s transforming the automotive BDC space. Opportunities for professional growth and development. A collaborative work environment where your insights and feedback will help shape our products. Paid holidays, PTO, 401(K). Company-provided tools and onboarding resources. If you are a customer-focused professional looking for an exciting opportunity to contribute to customer success and retention, apply today!
