Residential Service Coordinator Position Available In Lee, Florida

Residential Service Coordinator Aztec Plumbing & Drains

• 3.

2

Fort Myers, FL Job Details Full-time Estimated:

$40.7K

• $49.

9K a year 16 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Life insurance Qualifications Customer service 3 years Dispatching Plumbing Organizational skills Communication skills Entry level

Full Job Description Now Hiring:

Residential Service Coordinators Location:

Fort Myers, FL Company:

Aztec Plumbing & Drains Voted Best Company to Work For in Fort Myers

• 2023 & 2024! 3 Years of Consecutive Growth
• and We’re Just Getting Started.

At Aztec Plumbing & Drains , we don’t just fix plumbing—we create exceptional service experiences for our customers and unmatched growth opportunities for our people. We’ve been a trusted name in the Fort Myers area for over 30 years, and with three consecutive years of company growth, we’re expanding our team of Residential Service Coordinators to meet demand and raise the bar even higher. About the

Role:

As a Residential Service Coordinator , you’ll be the heartbeat of our service team—responsible for connecting customers with our expert plumbing technicians, managing scheduling logistics, and ensuring every interaction reflects the professionalism and care Aztec is known for. Your role is pivotal to delivering timely, reliable, and top-tier service to homeowners across Southwest Florida.

Key Responsibilities:

Customer Communication:

Serve as the first point of contact for customers Schedule service appointments and follow up on service status Provide clear, friendly, and professional communication

Service Coordination & Scheduling:

Assign technicians to service calls based on skillset and availability Manage daily dispatch boards to optimize routes and response times Adjust schedules as needed for emergencies or changes

Administrative Accuracy:

Maintain detailed records of service calls, work orders, and customer notes Update customer profiles and technician logs in the service system

Customer Satisfaction & Problem Solving:

Address customer concerns promptly and professionally Resolve issues with a focus on empathy and long-term relationships

What We’re Looking For:

Excellent communication skills

• written, verbal, and phone Strong organizational abilities
• multitasking and prioritizing are a must Problem-solving mindset
• calm under pressure and solution-oriented Experience with scheduling/dispatching systems (ServiceTitan or similar a plus) Customer service background preferred, especially in home services or dispatch Why Join Aztec Plumbing? Award-Winning Workplace
• Voted one of Fort Myers’ Best Companies to Work For in 2023 & 2024 Growth Opportunities
• We promote from within and invest in our people Culture That Cares
• You’re not just a number here—you’re part of a family Competitive Pay & Benefits
• Health, dental, vision, 401(k), and more Be part of something bigger.

Grow your career with a company that’s growing too. Apply today and take the next step with Aztec Plumbing & Drains —where service meets excellence, and careers thrive.

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Schedule:

Monday to Friday Application Question(s): Are you willing to submit to a company sponsored background check and drug screen, according to local laws and regulations?

Experience:

Dispatching:

2 years (Preferred)

Service Titan:

2 years (Preferred) Customer service: 2 years (Preferred)

Work Location:

In person