CHILD SUPPORT CUSTOMER SERVICE FRONT LINE MANAGER Position Available In Leon, Florida

CHILD SUPPORT CUSTOMER SERVICE FRONT LINE MANAGER 3.5 3.5

out of 5 stars 250 Marriott Dr, Tallahassee, FL 32301

Requisition No:

852840

Agency:

Department of Revenue Working Title:

CHILD SUPPORT CUSTOMER SERVICE FRONT LINE MANAGER – 73005865

Pay Plan:

SES Position Number:

73005865

Salary:

$52,119.00 – $53,682.60 /

Annually Posting Closing Date:

05/22/2025 Total Compensation Estimator Tool Florida Department of Revenue Child Support Program Child Support Customer Service Front Line Manager (Revenue Agent IV) Tallahassee The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website .

JOB SUMMARY

This position performs as a supervisor and is an excellent fit for critical thinkers. If you enjoy working with a team in a customer service environment and problem solving, this may be the position for you.

Your duties would include:

Managing a team of 10 operational staff. Functioning as administrator, coach, and advisor and providing training to team members. Working with the Service Center Manager to develop, implement and monitor operational plans. Determining resource needs and shifting available resources to ensure the highest level of productivity. Analyzing existing and new business requirements to determine gaps and provide solutions.

MINIMUM REQUIREMENTS

One year of experience in formal coaching or mentoring, to include monitoring or staff development and training, including performing on-the-job training. One year of experience reviewing and applying policies and procedures. One year of experience in conflict resolution, to include solving complex problems cooperatively through interpersonal communication with employees, partners, or the public. Experience in communicating through a variety of methods (i.e. report writing, public speaking, correspondence, conflict resolution, email, meetings, memos, etc.) to diverse internal and external audiences.

PREFERENCES

Central Operations experience (to include the Customer Contact Center). Two years child support experience.

SPECIAL NOTES

This role is eligible for part-time telework after you complete required training and reach an acceptable level of proficiency. Alternative Screening Tool will be used in lieu of Skills Verification Test.

SALARY:

$52,119.00 – $53,682.60.

BENEFITS

Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

ADDITIONAL INFORMATION YOU NEED TO KNOW CONTACT INFORMATION

Nery Marrero, (850) 717-6071, Nery.

Marrero@floridarevenue.com.

SCREENING DISCLAIMER

Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

CANDIDATE POOL

Future vacancies may be filled from this advertisement for a period of up to six months.

CRIMINAL BACKGROUND CHECKS

You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

REMINDER

Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.