LPN – Client Services Manager Position Available In Martin, Florida
Tallo's Job Summary: If you are an individual who enjoys helping others decide on the best way to care for their family members, our Client Services Manager position at Senior Helpers on the Treasure Coast may be the career for you. This role involves actively listening to concerns, reviewing care plans, and visiting client homes to ensure quality care. Responsibilities include managing and developing all client services within the franchise territory, converting leads, retaining clients, and increasing hours from current clients. The position offers benefits such as health insurance, dental insurance, vision insurance, disability insurance, paid time off, and a bonus structure. Qualifications include RN/LPN license preferred, 1+ years of experience in customer service, client services, management, sales, and account management, exceptional organizational skills, attention to detail, and strong communication skills. Senior Helpers is a Great Place to Work® Certified employer that values autonomy and provides task variety to avoid monotony.
Job Description
LPN
- Client Services Manager Senior Helpers
- Treasure Coast
- 3.7 Stuart, FL Job Details Full-time $55,000
- $65,000 a year 2 days ago Benefits Disability insurance Health insurance Dental insurance Paid time off Vision insurance Qualifications Microsoft Word Microsoft Excel Microsoft Outlook Management RN License Sales Customer service Mid-level Client services Organizational skills LPN 1 year Account management Care plans Communication skills Full Job Description Improve our clients’ lives one conversation at a time.
If you are an individual who enjoys helping others decided on the best way to care for their family members by actively listening to their concerns, reviewing care plans, and visiting client’s homes to ensure quality of care, our Client Service Manager position would be the career for you! Our Client Service Manager will manage and develop all client services for Senior Helpers of The Treasure Coast within the franchise territory including converting leads, retention of clients, and managing the growth of hours from current clients.
Job Benefits:
Health Insurance Dental Insurance Vision Insurance Short team & Long-term Disability Paid Time Off Pay On Demand Bonus structure
Job Duties:
New Clients Respond to all service inquiry calls and conduct follow-up communications with leads to meet client conversion targets. Be the main contact for introductions, first days of service calls, and visits for new clients and their families within the clients’ first 30-90 days of services. Determine the service offerings needed to enhance seniors’ quality of life. Existing Clients Complete assessments and re-assessments using LIFE Profile Spend approximately two to three days in the field reassessing clients and managing client visits in the hospital, rehabs, facilities, etc. Complete quality assurance checks on a recurring basis to assess the quality of services and client/family satisfaction. Monitor online reviews from existing clients and their families to identify service improvement opportunities and implement changes to improve services provided. Adapt and communicate the client care plans as needed. Communicate with Scheduler and Care Team Manager to adjust caregiver client assignments as needed. Update the client retention dashboard on a weekly basis and create a plan for replacing lost hours and proactive care management on a weekly basis. Generate internal growth each month consistent with company goals. Proactively prevent and resolve problems and issues reported.
Job Qualifications:
RN/LPN License preferred, However not necessary. 1+ years’ experience in customer service, client services and management, sales, and account management experience Exceptional organizational skills, attention to detail, and the ability to prioritize in a changing environment. Excellent verbal communication and follow-up skills and the ability to quickly build rapport with prospects, clients, and client families. Ability to learn software programs quickly. Proficiency in Microsoft Word, Excel, Internet, and Outlook Why Work for Senior Helpers ? Great Place to Work® Certified Autonomy —We encourage our team members’ independence and believe in our team to complete their job duties without micromanaging. Task Variety —We provide an engaging workday that uses your various skill sets to avoid monotony.
About Senior Helpers :
We are an independently owned and operated franchisee of SH Franchising, LLC dba Senior Helpers®. Senior Helpers® has been the nation’s premier franchisor of in-home senior care franchisees since 2005, with locations across the country. Our services range from specialized care for those with chronic diseases to companion services for seniors looking for assistance with daily activities. Our mission is to provide compassionate care and improve the quality of life for our clients, their families, and our employees. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
