Bilingual Customer Service Coordinator Position Available In Miami-Dade, Florida
Tallo's Job Summary: Premier Home Improvements is seeking a Bilingual Customer Service Coordinator to support homeowners through the pre-installation and installation process. Responsibilities include coordinating with internal departments, scheduling installation dates, and maintaining homeowner communication. Ideal candidates have strong organizational skills, customer service experience, and fluency in English and Spanish. This full-time position in Miami, FL offers competitive compensation.
Job Description
Bilingual Customer Service Coordinator Prestige Windows – 4.0
Miami, FL Job Details Full-time Estimated:
$49.4K – $67.9K a year 6 hours ago Qualifications Bilingual Spanish Customer service English Communication skills Entry level
Full Job Description Company:
Premier Home Improvements a family owned and operated provider of hurricane impact windows, doors, flooring, and roofing products to Homeowners.
Position:
Bilingual Customer Service Coordinator to join our team. This role supports homeowners throughout the pre-installation and installation process, ensuring excellent communication, coordination, and customer satisfaction. The ideal candidate is organized, personable, and enjoys being a liaison between homeowners and internal departments.
Key Responsibilities:
Serve as the primary point of contact for homeowners during the scheduling and pre-installation phases. Coordinate with internal departments to answer homeowner inquiries and provide timely updates. Schedule installation dates with homeowners and clearly communicate the installation process and expectations. Follow up phone conversations with a confirmation email outlining installation instructions and expectations. Coordinate with Field Managers to ensure Installation Crews are assigned once the installation date is confirmed. Maintain communication with homeowners during installation; Field Managers will manage all installer communications. Address homeowner concerns related to product issues during installation; Field Managers will handle in-field installation concerns. Print and organize inspection photos in advance for pickup by installers. Provide assistance to the Accounting Department in closing out the previous month’s installations.
Qualifications:
Excellent written and verbal communication skills in English/Spanish Strong organizational and multitasking abilities Customer service experience preferred Proficient in coordinating across multiple departments Comfortable working in a fast-paced environment
Schedule:
Monday – Friday, 7:30 AM to 4:00
PM Compensation:
Competitive #hc176463
