Client Service Manager Position Available In Miami-Dade, Florida

Veterinary Client Service Representative-Manager-Thrive Miami Full-time Thrive Miami promotes collaboration and best-in-class care. The Client Services Manager (CSM) is responsible for providing leadership, expert guidance, supervision, oversight, and support for the client service team. The CSM is expected to create a culture focused on high-quality client care across all interactions regarding client services through the hospital’s Core Values. The CSM reports directly to the Hospital Administrator.

• Experience leading a client service team in veterinary medicine is required
• Primary Responsibilities Veterinary Knowledge Maintains and uses an appropriate level of veterinary medical knowledge.

Takes advantage of in-house educational materials and continuing education provided by the hospital. Maintains knowledge of the hospital’s programs, services, and protocols. Employee Relations Develops and implements hospital protocols and procedures. Provides opportunities for continuing education to client care team. Ensures compliance with employee meal and rest break requirements. Organizes and executes successful training plans for new employees within the department. Ensures a successful and welcoming onboarding process for new hires. Manages concerns from the CSR and RC team as needed, even on unscheduled days Management Oversees the Client Service Representatives and the Specialty/ER Referral Coordinators Consecutively balances CSR duties and Admin duties appropriately Prioritizes essential Admin duties to ensure timely completion Addresses and documents client and employee concerns. Creates content to discuss at meetings and records minutes Responsible for interviewing, training, and progress evaluations for all CSRs and RCs. Conducts time keeping duties for the department, including payroll and PTO tasks Client Relations Demonstrates and exemplifies warmth, courtesy, and professionalism in all interactions. Drives the client experience through clear client communication and updates in all departments. Resolves client issues and ensures follow-up communication. Gives clients handouts and educational materials to clients (Trupanion, Care Credit, Scratchpay, etc) Personal Conduct Adheres to all hospital policies, standards, and procedures, including but not limited to uniforms, grooming, smoking, and personal calls, as stated in the Employee Handbook. Serves as a representative of the hospital, displaying courtesy, tact, consideration, and a positive attitude in all interactions with clients, patients, and other staff members. Demonstrates initiative in everyday duties by seeking other work during down times, assisting other employees, and filling in for other employees as needed. Adheres to the posted work schedule. Arrives for work promptly and begins work at the start time. Follows hospital policies for reporting lateness or absences. Organizes work area and exercises time-management skills to maximize personal efficiency. Prioritizes tasks and handles multiple tasks in a calm, organized manner. Safety Follows OSHA guidelines concerning safety and handling of hazardous materials Additional Duties Attends departmental and staff-wide meetings. Continuously builds internal and external relationships with the community and Hospital Leadership. Responsible for the oversight of accounts receivable, daily deposits and reconciliation. Additional duties may be assigned as needed. Thrive Pet Healthcare and is proud to offer industry-leading support for our

Staff:

Health benefits (vision, dental, and life insurance too) 401k w/employer match Annual Paid Time Off Additional family & furry care support options, including veterinary care discounts.

• Check out our

INDUSTRY

leading benefits!!

Every Thrive Healthcare member receives:

Paid Parental Leave

• 8 weeks fully paid Purr-ental Leave
• A 3-day leave to acclimate a shelter-adopted pet into your household Pet Perks
• Discounts for up to five of your pets Carrot
• Womens Health Bright Horizons
• backup childcare, elder care, personal care Advanced career path opportunities At Thrive Pet Healthcare, we celebrate and embrace the uniqueness and diversity of all of our team members, pet parents, and pets.

We strive to create a diverse, equitable, and inclusive culture where all team members belong and feel empowered.