Client Success Manager Position Available In Miami-Dade, Florida

Client Success Manager CareCloud Inc. & It’s Subsidiaries Miami, FL Job Details Full-time $65,000 – $75,000 a year 9 hours ago Benefits Paid holidays Disability insurance Health insurance Dental insurance Flexible spending account Paid time off Vision insurance 401(k) matching Life insurance Qualifications 7 years Mid-level Master’s degree Bachelor’s degree Master of Business Administration Leadership Communication skills

Full Job Description Company Overview:

CareCloud is a leading provider of technology-enabled services and solutions that redefine the healthcare revenue cycle. We provide technology-enabled revenue cycle management and a full suite of proprietary cloud-based solutions to healthcare providers, from small practices to enterprise medical groups, hospitals, and health systems, throughout the United States. Healthcare organizations today operate in highly complex and regulated environments. Our suite of technology-enabled solutions helps our clients increase financial and operational performance, streamline clinical workflows, and improve the patient experience.

Job Summary:

The Client Success Manager is responsible for building strong relationships with clients, ensuring their satisfaction, and driving long-term retention and growth. This role requires a combination of strategic thinking, problem-solving, and hands-on client management. You’ll be the client’s main advocate within our company, helping them achieve their goals while ensuring mutual value.

Essential Duties and Responsibilities:

Strategic Client Management Develop and execute success plans that align with each client’s business objectives. Build and maintain strong relationships with key stakeholders, acting as a trusted advisor. Understand client goals, challenges, and opportunities to drive product adoption and strategic alignment. Client Engagement & Travel Travel to client sites as needed to lead partnership reviews, business updates, and key meetings. Present insights, performance data, and strategic recommendations during onsite and virtual check-ins. Develop relationships that go beyond day-to-day operations to position the client as a long-term partner. Onboarding & Adoption Manage the onboarding process for new clients, working closely with implementation teams to ensure a smooth rollout. Drive product adoption through tailored training, education, and support. Performance Monitoring & Optimization Monitor client health using data and usage metrics to identify risks or areas for improvement. Conduct regular business reviews to discuss results, gather feedback, and realign as needed. Issue Management Act as the primary point of contact for any client issues or escalations. Collaborate with internal support and product teams to drive timely resolution. Account Growth & Advocacy Identify opportunities for upselling and cross-selling based on client needs and engagement. Partner with Sales on account strategy and expansion efforts. Work to make clients referenceable by delivering value, earning trust, and identifying key advocates. Internal Collaboration Coordinate with Sales, Product, and Marketing teams to represent client needs internally. Share client feedback and insights to inform roadmap planning and process improvements. Reporting & Insights Track and report on client KPIs, including satisfaction, engagement, and retention. Provide clear, concise updates to leadership and relevant teams.

Education and Experience:

Bachelor’s degree preferred in Business, Management, or related field; MBA a plus. 7+ years in client success, account management, or a similar role managing enterprise clients.

Required Knowledge, Skills, and Abilities:

Strong relationship-building and executive communication skills Proven experience managing complex accounts Proficient in CRM and client success platforms Analytical mindset with the ability to turn data into strategy Collaborative and comfortable managing multiple priorities

Supervisory Responsibilities:

None Travel Required:

Approximately 25-40%

EEO Statement:

CareCloud is committed to equal employment opportunity for all qualified individuals. We are committed to complying with all federal, state, and local laws providing equal employment opportunities,and all other employment laws and regulations. CareCloud prohibits discrimination against employees and applicants because of race, religion, color, gender (including gender or sexual identity or expression), age, national origin, ancestry, marital status, sexual orientation, physical or mental disability, medical condition including genetic characteristics, genetic information, veteran status, or other characteristics protected by applicable law.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands and fingers, handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. This position requires the ability to occasionally lift office products, equipment, and supplies, up to 20 pounds.

ADA Statement:

CareCloud is fully compliant with the ADA and will provide reasonable accommodations to enable individuals with disabilities to perform essential job functions under the guidance of the ADA.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that you may be asked by your managers to perform other duties.

Benefits:

CareCloud recognizes the importance of benefits and wellness for employees and their families. In addition to time off to support work-life balance and enjoyment, we offer a comprehensive benefits package designed for employees’ individual needs (including domestic partners). Healthcare – A choice of medical plans designed to meet your individual needs Dental & Vision 401(K) with company match Flexible spending accounts (health & dependent care) Company-paid life insurance (accidental and supplemental coverage at low cost) Company-paid Short and Long term disability Voluntary benefits Flexible PTO and Paid Holidays