Customer Success and Service Manager – Aviation MRO, OEM, Distributor – Aircraft Position Available In Miami-Dade, Florida

Customer Success and Service Manager

• Aviation MRO, OEM, Distributor
• Aircraft ttg Talent Solutions
• 3.8 Miami, FL Job Details Full-time Up to $70,000 a year 1 day ago Benefits Paid holidays 401(k) Paid time off Qualifications 7 years Trading Sales Customer service Change management Continuous improvement Senior level Communication skills Negotiation Full Job Description Customer Success and Service Manager
• Aviation MRO, OEM, Distributor
• Aircraft Parts On-site in Miami
• Florida ( 9-6pm ) Lead up to 10 Customer Service/Sales Coordinators Salary up to $70K plus uncapped bonus (bonus paid out monthly), PTO, Holidays, benefits and more Our client is a well-established global company with aircraft inventory support for airlines, MROs, OEMs, and distributors.

Headquartered in Miami, Florida, with service centers global partner, serving customers’ parts and inventory needs in more than 140 countries. Overview The Customer Success Service Manager receive inbound calls from customers, completes orders, and provide customer service on orders. Personally contact and secure new business accounts/customers. In addition, Supports the Sales Director in the day-to-day supervision of local I Customer Service /Sales team to achieve maximum sales profitability, growth and account penetration by effectively selling the company’s products and/or related services.

Experience and qualifications:

7+ years of experience in customer service, parts logistics, or inside sales in the commercial aircraft surplus parts trading sector required Supervisory experience required. Demonstrated aptitude for problem-solving, ability to determine solutions for customers. Experience of working with different departments and levels of staff. Excellent process knowledge. Responsibilities Establish, develop and maintain business relationships with current customers and prospective customers in the assigned territory/market segment to generate new business for the organization’s products/services. Coordinate sales efforts with the Sale Director and the Global Sales Teams engaging other areas of the business including Accounting, Operations, Purchasing, Repairs and Asset Management. Support Sales Director by providing daily supervision of team including work allocation, adoption of new processes and activities, day to day personnel issue and reporting. Deliver customer satisfaction through the timely, efficient and accurate processing of enquiries, sales orders, expedite requests, web shop enquiries. Work proactively at all times to ensure orders are processed in accordance with the customer requirements and any issues are raised to the customer in a professional manner taking full accountability for your actions. Expedite the resolution of customer problems and complaints. Maintain a constant focus on cost and continuously seek ways to reduce spend and maximize cost efficiency. Supply management with oral and written reports on customer needs, problems, interests, competitive activities, and potential for new products and services. Keep abreast of product applications, technical services, market conditions, competitive activities, advertising and promotional trends through the reading of pertinent literature and consulting with marketing and technical service areas. Adopt a flexible approach and put the needs of the business above those of the role; take on additional responsibilities whenever the customer or business requires it. Maintain consistent achievement of delivery targets and performance goals. Perform all other duties as assigned.

Key skills and competences:

Negotiation Skills. Change management skills. Commercial acumen. Strategic thinking. Attention to detail. Flexible and Adaptable. Continuous Improvement. Excellent communication skills. Compensation Salary + uncapped 2 % commission (Paid out monthly) benefits, PTO, 401K plan Apply Please send your resume in a word document. On your resume, include the month and year of each employment, how many you supervised, sales accomplishments and any technology platform experience as AvSight or related At ttg, “We believe in making a difference One Person at a Time,” ttg OPT. ” ttg Talent Solutions is an Equal Opportunity Employer and recruiting agency. We are committed to creating an inclusive and diverse work environment and welcome applications from all qualified candidates regardless of race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status. Please note that all offers of employment are contingent upon the successful completion of a drug test and background check. We maintain a drug

• and substance-free workplace to ensure the safety and well-being of all employees.