Growth Position Available In Miami-Dade, Florida
Tallo's Job Summary: You will be responsible for owning the entire customer experience at Jacob, including building systems, managing a support team, and ensuring interactions reflect our brand. Key tasks include developing customer support systems, responding to inquiries, managing refunds, overseeing the wholesale portal, and training CX hires. Candidates should have 3+ years of customer experience or operations leadership, experience with ecommerce tech, and a passion for high-growth opportunities. The role is full-time in Miami, Florida, with a salary starting from $90,000 per year, company equity opportunity, and health benefits. Apply by August 4, 2025, through the provided link.
Job Description
Growth 4.0 4.0 out of 5 stars Miami, FL 33134 About Jacob Jacob is creating a world where anyone who cares about their health never has to compromise on it. We craft and share beautiful products that deliver undeniable value to everyday life. We’re here to lead a global shift toward better living through nutrition that actually nourishes. Our flagship, the Jacob Bar, is a radically clean, animal-based protein bar made from the highest-quality ingredients. We aim to become the most trusted name in food: products people are proud to eat and proud to display in their homes. The Role You will own the entire customer experience at Jacob. That means building systems, hiring and managing a world-class support team, and ensuring every single interaction, from DMs to refunds to wholesale, reinforces our brand and earns trust. You’ll set the standard and structure for how we communicate with customers, and ensure that CX is not a cost center, but a growth driver. Building our customer support system from scratch: tools, processes, KPIs. Responding to and resolving customer inquiries across email, social, and site.
Managing our ecommerce backend:
refunds, cancellations, reships. Overseeing our wholesale portal and support for B2B customers. Hiring, training, and leading future CX hires as we scale. Creating and maintaining knowledge bases and SOPs. Turning customer feedback into actionable insights for product and marketing teams. Qualifications 3+ years in customer experience, customer service, or operations leadership. Experience hiring and managing CX reps or support teams. Proven ability to build and scale customer systems and playbooks from scratch.
Familiarity with ecommerce tech stack:
Shopify, Klaviyo, etc. Exceptional writing, communication, and judgment skills. Write “35” in the application under the question “What is your favorite number?” Experience creating and improving operational processes at an early-stage or high-growth company (not just operating existing systems). Personal Attributes Pride in setting your own goals, hitting them, and leading others to do the same. You crave a fast-paced, high-performance environment. You value autonomy and thrive in an environment with minimal systems. Passion for the early grind of building something meaningful from scratch. Intense organization, analysis, and management skills. Excitement for a high-growth opportunity. Insane attention to detail. Bias toward ownership and action. Practicalities In-office work in Miami, Florida. Full-time salary. Company equity opportunity. 100% covered Health, Vision, and Dental Insurance. Meaningful health and wellness perks like gym/fitness membership, books/kindle, and unlimited Jacob products! Applications are reviewed on a rolling basis.
Target start date:
Monday August 4, 2025 (or earlier if the fit is right).
APPLY HERE
https://eatjacob.notion.site/Jacob-Careers-1d46399fbeef8062a790f463e5478e43
Job Type:
Full-time Pay:
From $90,000.00 per year
Work Location:
In person
