Guest Services Manager Position Available In Miami-Dade, Florida

Guest Services Manager 2.8 2.8 out of 5 stars Miami, FL 33154 JOB Posting

JOB TITLE

Guest Services Manager

DEPARTMENT

Front Office/Store

REPORTS TO

General Manager

POSITION PURPOSE

The Guest Services Manager is responsible for inspiring, developing, and motivating the guest services team, driving sales, driving rentals, slip sales, cash management and inventory management, and setting world class customer service standards. The Guest Services Manager complies with all company policies, procedures, and legal compliance. The Guest Services Manager inspires the team to work together, create an atmosphere of fun, while exceeding our customer’s expectations.

DUTIES AND RESPONSIBILITIES

Direct the Guest Services team operations, ensuring the team provides world class customer service. Facilitate training for the Guest Services team so they can successfully promote sales, rentals and understand the Suntex Marinas expectation for world class customer service. Ensure that our rental fleet and water sports equipment are clean, in perfect working order, giving our guests the best experience on the water Manage store margins to achieve between 38-42%

EDUCATION AND EXPERIENCE

Bachelor’s Degree preferred Excellent interpersonal and outstanding communication skills Very organized and detail oriented

WORKING CONDITIONS/PHYSICAL REQUIREMENTS

Must be able to independently lift, carry, push, and pull up to thirty (30) pounds Must be able to swim or be willing to wear a personal flotation device in instances of emergency Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally Must be able to work flexible hours based on the needs of the property to include weekends and holidays as needed.

STATEMENT OF PURPOSE

This document provides descriptive information about the above Suntex Marinas position. Work actually performed by incumbents in this position may vary. Although this document may be used for recruiting, staffing, or career planning, the information contained herein should only be used as a guideline or recommendation for the content of and qualifications for this position. An individual’s ability to meet the qualifications and capabilities described in this document is not a guarantee of employment or promotion. Suntex Marinas reserves the right to make changes to this document as deemed necessary without providing advance written notice. Suntex Marinas provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, or any other consideration made unlawful by federal, state, or local laws. Suntex Marinas is committed to providing reasonable accommodation for qualified applicants, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act.