Infinity Customer Success Manager Position Available In Miami-Dade, Florida

Infinity Customer Success Manager
Experienced

United States:

Miami FL, Dallas TX, San Antonio TX, Phoenix AZ, Houston TX
Customer Success | Full Time |

Job Id:

23511
Why Join Us?
As the world’s leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we’ve assembled a global team of the most driven, creative, and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers’ real-time needs and providing our cutting-edge technologies and services to an ever-growing customer base.
Check Point Software Technologies has been honored by Time Magazine as one of the World’s Best Companies for 2024 and Newsweek’s 2025 list of Americas Best Cybersecurity Companies. We’ve also earned a spot on the Forbes list of the World’s Best Places to Work for five consecutive years (2020-2024) and recognized as one of the World’s Top Female-Friendly Companies. If you’re passionate about making the world a safer place and want to be part of an award-winningpany culture, we invite you to join us.
Seeking a Bi-lingual Candidate with fluency in Spanish and English.
The Infinity Customer Success Group isprised of a global group of program experts, providing ongoing support and oversight for our Infinity customers under contract, to ensure customer satisfaction and loyalty.
The Infinity Digital Customer Success Specialist administers the Infinity accounts that no longer require a designated CSM.
You will manage those accounts and willmunicate with them regularly through digital means, to ensure that the different elements of their Infinity agreement are well fulfilled.
Key Responsibilities
Detailed understanding of the different contracts to ensure agreement fulfillment
Regular interaction with the respective Sales teams
Manage and collaborate with internal resources to ensure customer satisfaction
Daily updating of project status within the Infinity project management Jira portal
Proactive reporting to customers, partners and Check Point resources on project status
Order processing through our backend team
Infinity allowances tracking
Ensuring that all annual licenses and services are renewed on time
Examining usage trends
Regular monitoring of the accounts’ health and offering course of action
Infinity distribution
Qualifications
Bi-Lingual, English and Spanish fluency
At least 2 years of customer service/facing experience
Excellent service orientation manifested in a customer first approach
Stronganizational skills in a dynamic and stressful environment
Ability to smoothly navigate and interface with internal/external teams
Excellentmunication skills
English level – fluent and proficient
Capacity to work independently while also being a team player

Advantage:

Technical experience and orientation – Major advantage !
Familiarity with CRM and ticketing/program management systems
Proficiency in O365 (Excel & PowerPoint)
Customer Success background
French/Spanish/Italian/German/Portuguese speaker
Must be eligible to work in the United States without sponsorship from an employer now or in the future.
EOE M/F/Veterans/Disabled