Systems Migration Product Owner Position Available In Miami-Dade, Florida

Systems Migration Product Owner 4.2 4.2 out of 5 stars Miami, FL 33178 Our client is a worldwide telecommunications company that offers voice, data and video services and solutions on its award-winning networks and platforms, delivering on customers’ demand for mobility, reliable network connectivity, security, and control. We are looking for a Systems Migration Product Owner to lead strategy development and execution during technology stack migration impacting customer experience.

Location:

Miami, FL 33178 – HYBRID (In office – T/W/Th)

Position:

Systems Migration Product Owner Pay:

$71.93/hr. on W2

Duration:

5 months or longer Planning & Execution Lead strategy development and execution during technology stack migration impacting customer experience. Develop and implement a roadmap aligned with business goals and customer expectations. Mitigate customer experience risks during migration. Research & Analysis Conduct customer research to understand pain points and expectations. Analyze customer journeys to identify improvement opportunities. Benchmark against industry best practices. Stakeholder Engagement Facilitate stakeholder interviews to gather insights and align on objectives. Collaborate with cross-functional teams to represent customer needs. Communicate product/experience strategies and outcomes. Roadmapping & Phasing Develop a phased migration plan to minimize disruption. Define key milestones, deliverables, and timelines. Integrate user feedback into the roadmap. Business & Technical Requirements Gather and document business and technical requirements impacting customer experience. Translate customer insights into use cases. Ensure technical solutions align with customer needs. Continuous Improvement Monitor user feedback and metrics, making data-driven adjustments. Conduct post-migration reviews to identify lessons learned. Stay informed about industry trends and technologies. What We’re Looking For Experience 5-10 years in customer experience or product management. Proven track record of managing customer experience initiatives. Skills & Competencies Strong analytical and project management skills. Excellent communication and stakeholder management skills. Deep understanding of customer journey mapping and UX design. Technical acumen and experience with relevant technologies (AEM, PEGA, etc.). Experience with Agile/Scrum and common work tools. Experience collaborating with external vendors. You’ll Need To Have Bachelor’s degree or 4+ years of work experience. 3+ years of relevant experience. Background in customer support and success platforms. Even Better If You Have Master’s degree in Computer Science, Business Administration, or related field. Proven track record of leading technical teams. Strong problem-solving skills. Excellent communication and presentation skills. This particular client may require all new hires show proof of vaccination. However, accommodations may be made for those with disabilities or religious reasons who cannot obtain a vaccine.

About APR:

Since 1980 APR Consulting, Inc. has provided professional recruiting and contingent workforce solutions to a diverse mix of clients, industries, and skill sets nationwide. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Don’t miss out on this amazing opportunity! If you feel your experience is the match for this position please apply today and join our team. We look forward to working with you! #SLA