Toyota Guest Service Coordinator Position Available In Miami-Dade, Florida

Toyota Guest Service Coordinator 3.9 3.9 out of 5 stars 5895 NW 167th Street, Miami, FL 33015 Guest Service Coordinators engage with service leads generated through online marketing campaigns, the dealer website, and incoming calls.

Job Description:

Follow and maintain relationship with former customers Monitoring and contacting leads Learning, understanding, and following call and email scripts Setting, confirming and following up on appointments Performing surveys with customers Be able to answer any questions customers may have You will be expected to use the CRM (Customer Relationship Management Software) by logging every call, email, and customer communication Work well with the Management staff as well as the Service Department Adhere to the company’s dress code policy Business Development Center background not required but preferred Excellent customer service and communication skills Strong multi-tasking and organization skills Basic computer proficiency & phone skills Must work well with others Must be flexible with schedule including evenings, weekends and holidays Bi-lingual in

English and Spanish Job Benefits:

We provide a positive, professional work environment with the best training in the industry. We believe in employee development through training and advancement from within. Our team members enjoy terrific benefits which include: Team Atmosphere Competitive Pay Medical/Dental/Vision Insurance Paid Vacation after 1 year 401(K) & 401(k) Matching We are an Equal Opportunity Employer and a Drug & Tobacco-Free Workplace. All applicants must be able to demonstrate the ability to pass pre-employment testing to include background checks, MVR, and drug screen.