Care Team Lead Position Available In Orange, Florida

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive. A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work. Great Place to Work® Most Loved Workplace® Forbes Best-in-State Employer Care Team Lead

• Our teams connect! We collaborate onsite and have a hybrid work arrangement. All candidates must live near one of our centers of excellence:
• Dubuque, IA
• : 4141 Westmark Drive, Dubuque, IA 52002
• Cedar Rapids, IA
• : 333 1st Street SE Ste.

200 Cedar Rapids

IA 52401

• Coralville, IA:

• 3273 Ridgeway Drive Coralville

IA 52241

• Dublin, OH
• : 5500 Glendon Court Dublin

OH 43016

• New Albany, OH
• : 7795 Walton Parkway New Albany, OH 43054

• Indianapolis, IN:

• 8909 Purdue Road Suite 501 Indianapolis, IN 46268
• Irving, TX
• : 2201 W. Royal Lane Suite 125 Irving, TX 75063

• Memphis, TN :

• 8125 Sedgwick Way, Memphis

TN 38125

• Southfield, MI
• : 300 Galleria Officentre Southfield

MI 48034

• Orlando, FL :

• 12650 Ingenuity Dr Orlando

FL 32826

• PRIMARY PURPOSE

• : To develop, implement, and maintain the delivery of world-class service including quality assurance, client services, and workforce management ensuring departmental objectives are met.

•

ESSENTIAL

FUNCTIONS and

RESPONSIBILITIES

• + Assesses and evaluates current team competencies to develop a baseline of service opportunities.

+ Leads efforts to refine Service Center measures and tracking systems for program improvements. + Maintains records of training activities, colleague progress, and program effectiveness. + Analyzes and resolves customer service issues. + Supervises a Service Center unit (team) providing leadership, direction, and support and monitors team’s daily performance. + Monitors workloads and status; supports colleagues by providing advice on handling complex issues; and identifies and resolves problems and issues. + Works with team leadership to develop, implement, and monitor staff development plans with a focus on overall customer service skills. + Communicates with upper management regarding unit issues and resolutions.

ADDITONAL

FUNCTIONS and

RESPONSIBILITIES

+ Performs other duties as assigned. + Travels as needed.

• QUALIFICATIONS

• Education & Licensing
• Bachelor’s degree from an accredited college or university preferred.
• Experience
• Four (4) years of call center or customer service experience or equivalent combination of education and experience required. Supervisory experience preferred.
• Skills & Knowledge
• + Strong customer service skills including call center client processes and procedures + Excellent team coaching, training, facilitation, and development skills + Excellent oral and written communication, including presentation skills + Excellent customer service skills + PC literate, including Microsoft Office products + Analytical and interpretive skills + Strong organizational skills + Excellent interpersonal skills + Excellent negotiation skills + Ability to work in a team environment + Ability to meet or exceed Performance Competencies •

WORK ENVIRONMENT

• When applicable and appropriate, consideration will be given to reasonable accommodations.

• Mental:

• Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

• Physical:

• Computer keyboarding, travel as required

• Auditory/Visual:

• Hearing, vision and talking The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description.

They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. _As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is_ 56,937.00 – 79,711.00 _. A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits._ Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

• If you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.
• Taking care of people is at the heart of everything we do. Caring counts
• Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions.

Every day, in every time zone, the most well-known and respected organizations place their trust in us to help their employees regain health and productivity, guide their consumers through the claims process, protect their brand and minimize business interruptions. Our more than 30,000 colleagues across 80 countries embrace our shared purpose and values as they demonstrate what it means to work for an organization committed to doing the right thing – one where caring counts. Watch this video to learn more about us. (https://www.youtube.com/watch?v=ywxedjBGSfA)