Customer Experience / Customer Success Manager Position Available In Orange, Florida
Tallo's Job Summary: The Customer Experience / Customer Success Manager position in the Greater Orlando area requires leading a team of customer service representatives, focusing on customer satisfaction, optimizing service operations, and developing high-performing teams. Ideal candidates will have experience in the medical device or healthcare sector, knowledge of medical device regulations, exceptional leadership skills, and the ability to analyze data for process improvement.
Job Description
We are seeking a Customer Service Manager to lead a small team of customer service representatives who work closely with both internal and external customers. This onsite role in the Greater Orlando area is ideal for a strategic thinker with exceptional leadership skills and a proven track record of developing high-performing teams . The ideal candidate will have experience in the medical device or healthcare sector , with familiarity in medical device regulations and industry standards . In this role, you will play a pivotal part in ensuring exceptional customer satisfaction , optimizing service operations, and contributing to the overall success of our organization.
RESPONSIBILITIES
Team Leadership:
Lead and mentor a customer service team, fostering a positive and collaborative work environment. Develop and implement training programs to enhance team members’ skills and product knowledge.
Customer Relationship Management:
Oversee customer inquiries, issues, and concerns, ensuring timely and effective resolution. Establish and maintain strong relationships with key customers and stakeholders.
Process Improvement:
Continuously evaluate and enhance customer service processes to optimize efficiency and effectiveness. Collaborate with cross-functional teams to address root causes of customer issues and implement corrective actions.
Data Analysis:
Utilize customer feedback and data to identify trends and opportunities for improvement. Generate regular reports on key performance indicators and customer satisfaction metrics.
KNOWLEDGE, SKILLS, AND ABILITIES
:
Industry Knowledge:
In-depth understanding of the medical device industry, regulatory requirements, and customer expectations.
Communication Skills:
Exceptional verbal and written communication skills for interacting with customers and internal teams.
Problem-Solving:
Proven ability to analyze complex issues and develop innovative solutions.
Leadership:
Strong leadership and interpersonal skills to motivate and guide the customer service team.
CRM Systems:
Experience with customer relationship management (CRM) systems for efficient customer interactions.
Technical Aptitude:
Familiarity with medical device technologies and terminology.
