Customer Experience Liaison Position Available In Orange, Florida

Customer Experience Liaison Del-Air Heating & Air Con Orlando, FL Job Details Full-time Estimated:

$36.2K – $41.6K a year 1 day ago Benefits Health insurance Dental insurance Vision insurance 401(k) matching Opportunities for advancement Life insurance Referral program Qualifications Microsoft PowerPoint Microsoft Word Spanish Microsoft Excel Customer service Computer literacy Writing skills English Mid-level Microsoft Office High school diploma or GED Computer skills 2 years Full Job Description Del-Air is a leading provider of heating, air conditioning, plumbing and electrical services dedicated to delivering exceptional service and innovative products to our customers. With a commitment to excellence and safety, we strive to create a positive impact in the communities we serve. We are seeking a dynamic and experienced Customer Experience Liaison to join our team. In this role, the Customer Experience Liaison will support the operational business needs by communicating with and addressing all customer needs and inquiries as well as partnering with field employees and management and completing all applicable administrative duties. Collaborate with various Internal Team Members to provide efficient and effective resolution of Customer Concerns.

What We Offer :

Competitive compensation package with Daily Pay options. Opportunities for professional growth and advancement within a dynamic team environment. Comprehensive benefits package, including: Company Paid Life Insurance Company Paid Telehealth Program – MDLIVE 401k Retirement Plan w/ Employer Match Medical, Dental, and Vision Plans Supplemental Benefit Plans (Disability, Accident, Critical Illness, etc.) And more… Corporate Wellness & Safety Programs Referral Bonus Program A supportive and collaborative work culture where your contributions are valued and recognized.

What You’ll Do:

Answer phones, schedule customers for service visits and assist customers with any/all inquiries. Provide focused, informed communication with confirmation of accuracy while setting and delivering expectations. Support our Sales and Service Coordinators on an ad hoc basis to assist in scheduling service visits. Provide customer service relating to contract sales, sales promotions, and Del- offers. Take incoming and outbound calls, process credit cards, offer service plans, schedule appointments, process refunds. Setup maintenance contract or extended warranties in the Del-Air computer database. Manages all data entry including but not limited to utilization of emails, text messages and other communicative tools to help efficiently route manpower and other resources throughout the days. Make outbound customer phone calls to follow up on service, coordinate scheduling, offer service plans etc. Ensure that good customer relations are maintained, and that customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws. Follow location initiatives and proactively inform and educate customers. Make recommendations and in some cases develop improvement plans in response to customer surveys.

What You’ll Bring:

2-4 years of experience working in an office setting. Must be able to communicate in English effectively, both verbally and in writing. Ability to work overtime with little notice; weekends hours will be required. Meet required performance standards and metrics. High school diploma or equivalent required. Any combination of education, training and experience that demonstrates the ability to perform the duties of the position may be considered. Computer literate with expert knowledge in MS Office Suite – Word, Excel, PowerPoint; working knowledge of all office equipment. Eligible to legally work in the United States. Ability to speak Spanish, preferred. Successfully complete a background check and drug screen