Customer Service Manager Position Available In Orange, Florida

Customer Service Manager 4.3 4.3 out of 5 stars Orlando, FL 32809 • Hybrid work JCQ Services is a dynamic and client-focused company based in Orlando, FL, dedicated to providing services to the hospitality market in several areas such as: demolition, FF&E (furniture, fixtures, and equipment), transportation, warehousing, carpentry, temporary fencing and cleaning. We pride ourselves on building strong, lasting partnerships with our clients by understanding their unique challenges and delivering tailored solutions that drive their success. Our commitment to excellence and client satisfaction is at the core of everything we do.

Position Summary:

JCQ Services is seeking a highly proactive and relationship-driven Customer Success Manager (CSM) to join our team in Orlando, FL. The CSM will be responsible for nurturing strong, long-term relationships with our valued clients, ensuring their complete satisfaction with our services, and acting as their primary point of contact and trusted advisor. This role is crucial for maximizing client retention, fostering loyalty, and identifying opportunities for client growth within our portfolio.

Responsibilities:

Serve as the primary point of contact for an assigned portfolio of clients, building deep understanding of their business objectives, challenges, and success metrics. Proactively engage with clients through regular communication (calls, emails, meetings) to assess their satisfaction, gather feedback, and anticipate future needs. Develop and execute client success plans that align with client goals and leverage JCQ Services’ offerings to achieve desired outcomes. Facilitate effective onboarding for new clients, ensuring a smooth transition and comprehensive understanding of our services and support processes. Act as a client advocate within JCQ Services, collaborating closely with internal teams (e.g., operations, technical support, sales) to ensure timely resolution of client issues and concerns. Monitor client health and usage data to identify potential risks or opportunities, implementing strategies to improve client satisfaction and engagement. Conduct regular business reviews with clients to discuss performance, value realized, upcoming initiatives, and strategic recommendations. Identify opportunities for service expansion or new solution adoption within existing client accounts, collaborating with the sales team to facilitate these conversations. Collect, analyze, and synthesize client feedback to contribute to the continuous improvement of JCQ Services’ offerings and client experience. Maintain accurate and up-to-date client records within the CRM system, documenting all interactions and progress. Stay informed about industry trends and JCQ Services’ evolving capabilities to effectively advise clients.

Qualifications:

Bachelor’s degree in Business Administration, Marketing, Communications, or a related field. Demonstrated ability to build and maintain strong, empathetic relationships with diverse clients. Exceptional verbal and written communication, presentation, and interpersonal skills. Strong analytical and problem-solving abilities, with a proactive and solutions-oriented mindset. Proven ability to manage multiple client accounts and priorities effectively in a fast-paced environment. Proficiency with CRM software (e.g., Salesforce, HubSpot, Zoho CRM) and Microsoft Office Suite. A client-first mentality with a genuine passion for ensuring client success. Ability to work both independently and collaboratively within a team structure.

Job Type:

Full-time Pay:

$71,864.41 – $80,417.36 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Flexible spending account Health insurance Paid time off Parental leave Retirement plan Tuition reimbursement Vision insurance

Shift:

10 hour shift 8 hour shift Ability to

Relocate:

Orlando, FL 32809: Relocate with an employer provided relocation package (Preferred)

Work Location:

Hybrid remote in Orlando, FL 32809