Customer Service Supervisor – Parking Position Available In Orange, Florida

Customer Service Supervisor•Parking
locations
Orlando•FL
time type
Full time
posted on
Posted 3 Days Ago
time left to apply

End Date:

May 16, 2025 (11 days left to apply)
job requisition id
R534445
Salary Range
$23.88•30.45
Job Posting End Date•Applications will no longer be accepted starting
05-16-2025
Job Summary
Performs advanced professional work to enhance public awareness and understanding of the City of Orlando’s Parking Division and Transportation Department programs. This role involves administrative, professional, and supervisory responsibilities with a strong emphasis on customer relations, including responding to inquiries via email, phone, and written correspondence. Key responsibilities include supporting the development and implementation of promotional campaigns, customer service initiatives, and signage programs for City-owned parking garages, surface lots, and on-street parking. The position oversees the Parking Customer Service and Violations Section, including supervision of clerks, specialists, and the management of the parking citation processing system. Assists department leadership in the creation and execution of comprehensive training plans for staff within the customer service/violations unit. Conducts research and provides accurate responses to inquiries regarding parking violations, permit statuses, appeals, applications, and related City parking ordinances. Delivers high-quality customer service by effectively addressing and resolving inquiries and recommending appropriate solutions

Minimum Qualifications:

Associate’s Degree and two (2) years of supervisory customer service experience required ; or an equivalent combination of education, training, and experience. Experience in parking, citation processing, permitting, or code compliance is desired. Parking Enforcement Certification desired. Knowledge of parking citation processing systems and intermediate/advanced knowledge of Microsoft Office Suite (Word, Excel, and Outlook) desired. Professional oral and written communication skills desired. Ability to lead and motivate team members, think critically, and problem-solve desired.

Important:

To be eligible to proceed forward in the application process, applicants must meet the minimum qualifications listed in the position description. Please ensure your application provides details of all relevant experience related to the position. If you have questions or need clarification concerning the position or application process, please contact Human Resources at jobs@orlando.gov or 407.246.2062.
If this posting indicates a degree is required, the following experience will apply in lieu of any degree as follows:
Two (2) years of direct experience for an associate degree;
Four (4) years of direct experience for a bachelor’s degree;
Six (6) years of direct experience for a master’s degree; or
Nine (9) years of direct experience for a doctoral degree.
Our Benefits Package
The City of Orlando provides a competitive benefits package. Visit our City Benefits website for more information.
Background and Drug Testing Policy
All job offers with the City of Orlando are contingent upon satisfactory completion of a background check and a physical examination by an agency determined by the City. The physical examination includes screening for the presence of illegal narcotic substances. The City of Orlando will use a Consumer Reporting Agency to obtain background information. As such, you may be entitled to certain rights if you are not selected based on information contained in that report. For more information, including information about your rights, go to www.ftc.gov/credit . The City of Orlando Veteran’s Policy
If an applicant claiming veterans’ preference for a vacant position is not selected for the vacant position, he/she may file a complaint with the Florida Department of Veterans Affairs by contacting them at 727-319-7462. A complaint must be filed within 21 days of the applicant receiving notice of the hiring decision. If no notice is given by the City and the position has been filled, a complaint must be filed within three months of the date the application was received by the City. If the position has not been filled, the complaint deadline is extended until one month after the position is filled.