Fulfillment Support / Customer Service Manager Position Available In Orange, Florida

Fulfillment Support / Customer Service Manager Threadbird – 2.4

Orlando, FL Job Details Full-time Estimated:

$40.8K – $51.6K a year 1 day ago Benefits Paid holidays Health insurance Dental insurance Paid time off Employee assistance program Vision insurance 401(k) matching Referral program Qualifications Microsoft Excel Warehouse management system Mid-level E-commerce Computer skills Screen printing Grammar Experience Communication skills

Full Job Description Location:

Orlando, FL Job Type:

Full-Time (M-F, 9am-5pm EST)

Hire Date:

Immediately What is Threadbird? We are a full-service printing company specializing in screen-printed apparel. Our tight-knit culture thrives off of hard-working, fun-loving professionals and we’re looking to add an amazing Product Sourcing Agent to the team! You’ll be using and honing your skills to help our customers build their tribes through custom merchandise creation and fulfillment at Threadbird, which was named multiple times one of the 5000 fastest-growing companies in the country by INC. Magazine.

What You’ll Do:

The Fulfillment Manager is the essential bridge between our clients and our warehouse operation, bringing together all sides and facets of e-commerce to build and grow our clients’ stores

Day-to-Day Responsibilities:

Store Management:

Collaborate with clients on store setup, product maintenance (including additions and deletions), Maintenance of stock utilizing the Warehouse Management System, and external CSV files.

Product Flow:

Manage the process of product delivery and receiving for all clients’ products

Inventory Control:

Actively manage all store inventory levels, and stay in communication with the Customer Account team for re-order items, sale items, and inventory discrepancies

Special Shipments:

Manage the process of clients’ special shipments to trade shows/retail partners or any bulk shipments Reporting on all these areas to the management and client teams Warehouse Management E-commerce maintenance – assisting in mapping shipping methods for orders and product kits, including automation rules for picking sequences/locations in the warehouse. Manage the client’s customer service needs( refunds, responses, exchanges). What You’ll Need to be Good at: Maintain a detail-oriented focus Have experience with WMS and multiple e-commerce storefronts Be task-oriented and highly organized Have a personal drive to go the extra mile Manage stress with ease… and a smile! Have a passion for eCommerce, apparel, and merch What we require: Be a Mac/Apple user Have seasoned experience with spreadsheets (Google Sheets or Excel) and eCommerce platforms like Shopify Be a multi-tasking extraordinaire Have excellent email communication skills; email composition, grammar, and a super positive attitude Have a fun personality and a willingness to work hard with a fun, growing team Be self-motivated Have extremely competent general computer skills What we

Offer:

At Threadbird, our culture is defined by three core values: zeal, transparency, and creativity. These principles have guided us since 2008, shaping how we approach everything we do. When our team embodies the Threadbird brand, we offer customers a unique experience that can’t be found elsewhere, and we find purpose in our work. Competitive salary or hourly compensation. Comprehensive benefits package, including health insurance, dental, and vision. Employee Assistance Program for support. Whether you work in an office or remotely, our creative workspaces are filled with light, energy, and coffee. Continuous learning opportunities in screen printing, garment customization, business strategies, sales techniques, or personal development tailored to employee needs. Spontaneous Nerf Wars for in-office fun. Daily joys include Star Wars, video games, and superheroes. Generous paid time off 40 hours to start, 80 hours after 3 years, with additional weeks after 5 and 10 years. 40 hours of sick leave.

Paid holidays:

12 per year. 401K with a company match up to 4%. Referral Program for rewarding employees who refer new talent. Weekend shifts are considered full-time, offering holiday pay, PTO, and sick time across 3 days (Friday to Sunday). Part-time positions come with benefits after 1 year, including paid holidays, PTO, and sick time. Access to a MacBook Pro for work-related needs.

Required Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Threadbird is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position. An Equal Opportunity/Affirmative Action Employer of Minorities/Females/Veterans/Disability.