Guest Experience Manager Position Available In Orange, Florida

Guest Experience Manager The Good Pour Wine & Spirits Marketplace – 5.0 Winter Park, FL Job Details Full-time From $50,000 a year 2 days ago Qualifications Hospitality Wine knowledge Spirits experience Customer service 5 years Mid-level POS Associate’s degree Retail sales Full Job Description About this Role As a Guest Experience Manager at The Good Pour, you lead the way for exemplary customer service, responsible retail and team member camaraderie. Guest Experience Managers prioritize the guest at every encounter and empower team members to create memorable experiences that increase guest and brand loyalty. This includes building on company programs and team member development to achieve sales, service and operational performance goals. Reporting to the Store Owner, this is a leadership role that balances sales growth with a positive workplace culture and big-hearted charity partnerships. This position oversees the Wine & Beer Lead, Spirits Lead and Merchandise Lead. Who is The Good Pour? The Good Pour is a wine and spirits marketplace that infuses retail with philanthropy. With a fresh approach to the industry, TGP is proud to offer a better way to shop for wine, beer and spirits — with beautifully designed stores, dedicated gifting areas and exciting tasting experiences — coupled with a better way to support nonprofits. That’s because we donate a portion of our profits to the charity of each guest’s choice. In other words, we’re not your average liquor store. Who you are 21 years of age or older Associate degree (AA/AS) or higher 5+ years of experience in retail sales or hospitality Flexible schedule, including evenings and weekends Knowledge of wine, beer and spirits Excellent customer service skills On top of industry trends A rising leader who works independently and fosters growth among the team What you’ll do Greet guests and provide them with knowledgeable recommendations Develop, maintain and disseminate product, promotion and general company knowledge Efficiently operate a point-of-sale terminal Resolve guest feedback and concerns to make it “right” Foster an inclusive, kindhearted culture that is welcoming and respectful for all team members and guests Move dynamically on the floor to assess and fill the needs of the business, team and guests Participate in product knowledge training and implement shared learning with team members in support of continued learning and development Provide team members with recognition, encouragement and empowerment to support and reinforce career and personal growth Ownership of overall store appearance in accordance with marketing and merchandising guidelines Provide team updates and feedback to owner Physical requirements • Ability to lift and carry up to 50 pounds Ability to climb, bend and reach Ability to stand for long periods of time Ready to join our responsible retail movement? We can’t wait to meet you and help make the world a better place. The Good Pour is an equal opportunity employer, and all qualified applicants will receive consideration for employment without discrimination based on race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law. The Good Pour makes reasonable accommodations during all aspects of the employment process, including during the interview process. This job description is not an exhaustive list of all functions that the team member may be required to perform, and the team member may be required to perform additional functions.

Job Type:

Full-time Pay:

From $50,000.00 per year

Schedule:

4 hour shift 8 hour shift Day shift Evenings as needed Evening shift Holidays Monday to Friday Morning shift Rotating weekends Weekends as needed Ability to

Commute:

Winter Park, FL 32789 (Required) Ability to

Relocate:

Winter Park, FL 32789: Relocate before starting work (Required)

Work Location:

In person