Logistics and Customer Service Coordinator Position Available In Orange, Florida

Logistics and Customer Service Coordinator Aromatech Flavorings Orlando, FL Job Details Full-time Estimated:

$32.2K – $38K a year 23 hours ago Qualifications Entry level Full Job Description

• Assist customers with order inquiries, updates, and follow-ups, ensuring clear and professional communication.
• Collaborate with the sales and operations teams to resolve customer issues efficiently.
• Support the order process by addressing customer requests via phone, email, or online platforms.
• Document customer feedback and escalate recurring issues to the appropriate departments.
• Manage inventory of office supplies, ensuring availability of items from cleaning products to office materials.
• Develop and maintain relationships with vendors for supply replenishment.
• Monitor office supply budget and maintain expense records.
• Accurately enter and process customer orders in the system.
• Assist with data entry in accounting or CRM software, ensuring all information is up-to-date and precise.
• Prepare and coordinate outbound shipments, including FedEx packages and customer orders.
• Track shipments to ensure on-time delivery and resolve any logistical issues.
• Receive incoming shipments, verify accuracy against packing slips, and update inventory records accordingly.
• Organize and maintain shipping and receiving areas, ensuring proper labeling, storage, and cleanliness.
• Prepare related documentation such as bills of lading, packing lists, and receiving logs in accordance with company procedures.
• Scan, archive, and organize company records following established protocols.
• Maintain both physical and digital filing systems for easy access.
• Assist with onboarding new customers by ensuring their profiles are correctly set up in the system.
• Provide introductory support to familiarize new customers with company processes and systems.
• Support office operations by assisting with clerical tasks such as scheduling meetings, photocopying, and responding to general inquiries.
• Act as a point of contact for both internal and external stakeholders for day-to-day matters.
• Proactively identify ways to improve the customer experience and internal processes.
• Take on additional customer service responsibilities, such as managing a small portfolio of key accounts, after demonstrating efficiency and reliability.
• Other duties as assigned.

Job Type:

Full-time Schedule:

8 hour shift Monday to Friday Shift availability: Day Shift (Preferred) Ability to

Commute:

Orlando, FL 32822 (Required) Ability to

Relocate:

Orlando, FL 32822: Relocate before starting work (Required)

Work Location:

In person