Manager of Customer Success Position Available In Orange, Florida
Tallo's Job Summary: PowerDetails LLC is hiring a Customer Success Manager to oversee team members, manage after-hours service, and maintain strong customer relationships within law enforcement agencies. The ideal candidate has experience in customer-facing roles, team management, and a background in law enforcement. This role offers a competitive salary, travel opportunities, and a chance to make a real impact in public safety.
Job Description
Job Title:
Customer Success Manager Location:
Remote / Travel as
Needed Department:
Customer Success Reports To:
President, PowerDetails LLC Company Overview PowerDetails LLC is a leading provider of advanced software solutions designed specifically for law enforcement and public safety agencies. Our platform helps agencies manage off-duty, extra-duty and overtime. We pride ourselves on delivering exceptional service and building strong, lasting relationships with our customer agencies. Position Overview PowerDetails LLC is seeking a Customer Success Manager to lead and support our Customer Success Associate and Coordinator Services Associate team members. The ideal candidate is a proactive leader with a passion for delivering outstanding customer experiences and has a solid understanding of the unique needs of public safety professionals.
Key Responsibilities Team Management:
Provide day-to-day leadership and oversight of Customer Success Associates and Coordinator Services Associates. Foster a high-performance team culture centered on accountability, collaboration, and continuous improvement.
After-Hours Service Oversight:
Manage the after-hours service, ensuring timely and high-quality support for customer issues that arise outside of standard business hours.
Customer Relationship Management:
Maintain strong relationships with agency partners to ensure satisfaction, promote customer retention, and identify opportunities for efficiency and best practices.
Customer Growth & Retention:
Develop and execute strategies to enhance customer engagement, improve usage of our platform, and expand business within existing accounts.
Field Engagement:
Represent PowerDetails at customer agency visits, industry conferences, and sales presentations, supporting the sales team by demonstrating the value of our solutions and fostering trust with prospective clients.
Cross-Functional Collaboration:
Work closely with Sales, Product, and Support teams to provide feedback from customers and ensure alignment across departments. Qualifications Experience in Customer Success, Account Management, or related customer-facing roles. Experience managing or supervising a team, preferably in a SaaS or service-oriented environment. Experience working with or in law enforcement or public safety agencies is desirable. Excellent communication, interpersonal, presentation and organizational skills. Ability to travel for customer visits, sales support, and industry conferences. Strong problem-solving skills and the ability to stay calm and effective in high-pressure situations. Tech-savvy with the ability to quickly learn and explain software applications. Preferred Qualifications Experience using customer service tools or CRM platforms. Background in or understanding of law enforcement operations and scheduling systems. Proven track record of improving customer satisfaction and team performance. Why Join PowerDetails? Opportunity to make a real difference in the public safety sector. Dynamic, supportive, and mission-driven team environment. Competitive salary and benefits.
