Service Department Manager Position Available In Orange, Florida
Tallo's Job Summary: We are hiring a Service Department Manager in Orlando, FL, with a base salary of $100,000 per year and additional monthly production bonuses based on departmental profits. The role involves overseeing daily operations, managing personnel, improving customer service workflows, and driving departmental growth through strategic initiatives and innovation.
Job Description
Service Department Manager 4.2 4.2 out of 5 stars 3031 40th Street, Orlando, FL 32839 Service Manager We are seeking an experienced Service Manager to lead our Service Department operations with a strong focus on customer service, interdepartmental coordination, personnel development, and operational efficiency. Ideal candidates will possess a “hands-on” leadership approach and a drive to improve systems, increase profitability, and ensure team success across all septic, grease trap, lift station, and plumbing services.
Key Responsibilities:
Manage and oversee the Service Department’s daily operations, including dispatch, sales support, and field service performance. Lead, train, and support dispatchers and administrative personnel to ensure efficient scheduling, customer satisfaction, and contract compliance. Oversee large-scale service projects such as septic systems, grease traps, lift station, and wastewater projects. Monitor and improve customer service workflows, inbound/outbound calling strategies, and administrative procedures. Train and evaluate field technicians to ensure quality service, safety, and technical proficiency. Coordinate maintenance and cleaning schedules for service vehicles and equipment. Assist in estimating and reviewing service proposals with sales and project management teams. Ensure accurate invoicing, service agreement compliance, and proper document flow. Manage inventory of frequently used materials and coordinate timely ordering of project-specific supplies. Conduct site visits to monitor team productivity, quality, and adherence to safety protocols. Resolve customer service issues both proactively and responsively to uphold company reputation. Collaborate with other departments (construction, sales/marketing, plant) to align service operations with company goals. Lead health and safety, and training meetings and attend high-risk project sites as needed. Oversee departmental profit and loss, monitor accounts receivable, and implement operational changes to maintain financial health. Drive department growth by identifying new service lines, client segments, and recurring revenue opportunities aligned with company strengths. Establish and track key performance indicators (KPIs) for technician productivity, customer retention, recurring work volume, and departmental profitability. Identify and implement technologies or innovations that streamline operations and improve service delivery.
Qualifications:
Minimum of 7 years of service department management, experience in plumbing, septic, or lift station services a plus Strong leadership, communication, and organizational skills. Proven ability to manage personnel, scheduling, customer service systems, and field operations. Experience with financial reports, budgeting, and P&L management preferred. High school diploma or equivalent required; college degree preferred.
Benefits:
Health Insurance:
We cover 60% of employee-only health insurance premiums.
Vision and Dental Insurance:
Available to employees at a competitive price.
Paid Time Off:
Enjoy 5 paid holidays per year, plus 7 paid personal days after 6 months of service.
Referral Program:
Receive bonuses for referring candidates who are successfully hired.
Employee Discounts:
Access exclusive discounts for services and products.
Growth Opportunities:
We are committed to your professional development and offer pathways for career advancement.
Compensation:
Base salary of $100,000 per year, plus a monthly production bonus of departmental profits.
Location:
Just southwest of downtown Orlando, FL. 3031 40th Street, Orlando, FL 32839. This is not a remote position.
Job Type:
Full-time Pay:
From $100,000.00 per year
Benefits:
401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance
Shift:
Day shift
Experience:
construction management: 5 years (Required) Ability to
Commute:
Orlando, FL 32839 (Required) Ability to
Relocate:
Orlando, FL 32839: Relocate before starting work (Required)
Work Location:
In person
