Dispatch Customer Service Manager Position Available In Palm Beach, Florida

• 448360BR
• Auto req

ID:

• 448360BR

• Company:

• Warrior Services Company LLC

• Job Code:

• CustomerService CustomerService

• Job Description:

• Dispatch Customer Service Manager
• Job description:
• Warrior Service Company is looking for a hands-on, roll-up-your-sleeve person as one of our Customer Service Managers for a world-class organization with national recognition. The position requires a positive, patient work demeanor. The ideal candidate should also have outstanding communication, organization, and leadership skills.

• Essential Duties and Responsibilities:

• Manage assigned customer projects to ensure that project customer service level agreements are met; customer’s expectations are fulfilled & that the customer relationship is handled best within the scope of the contract or project.
• Oversees the work of Customer Service Professionals on specific project assignments and in general through mentoring and coaching roles.
• Manager and oversee a fleet of 40+ drivers in over 8 states.
• Ensure customer requests flow smoothly into and through the entire cycle.
• Ensure all projects are delivered on time, on budget, per scope, and to quality KPIs as a minimum.
• Performs and documents post-project reviews with assistance from operations management.
• Responsible for the project’s overall outcome, including workload, assigned team members, daily activities, and special projects.

• Required Qualifications:

• Proven experience working with Salesforce (required)
• Field Service Dispatch Experience for multi-state dispatch.
• Have managed a Team of 30+ people
• Ability to prioritize and delegate
• Strong Leadership Qualities
• Knowledge of office management systems and procedures
• Proficiency in MS Office (MS Excel and MS PowerPoint, in particular)
• Excellent time management skills and the ability to prioritize work
• Attention to detail and problem-solving skills
• Ability to develop new processes and implement them
• Route optimization experience
• Excellent written and verbal communication skills
• Strong organizational skills with the ability to multi-task

• Education:

• Bachelors in Business or related field

• Job Type:

• Full-time perm

• Salary:

• $70,000.00 – $90,000.00 per year
• Bi-Annual Reviews
• Bonus/Incentive Potential

• Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Sick Leave
• 11 Day Paid Federal Holiday Leave
• Parental leave
• Vision insurance

• Schedule:

• 8-hour shift–8a to 4:30p OR 11a to 8p
• Monday to Friday
• No weekends

• Required Experience:

• Customer service management: 5+ years
• Dispatch management: 5+ years

Field Service Dispatch:

5+ years

SalesForce CRM:

3+years

• If no SalesForce and/or Dept. of VA work experience……need to have 5+ years of work experience with management, managing over 35 employees.
• Ability to

Relocate:

• Palm Springs, FL 33406: Relocate before starting work (Required)

• Work Location:

• In-person located in Palm Springs, FL corporate Office

• Job Type:

• Full-time

• Position Title:

• Dispatch Customer Service Manager

• Job Category:

• Customer Service

• Minimum Education Required:

• Bachelors
• City
• :•Palm Springs •

Additional Qualifications/Responsibilities:

• + Customer service management: 5+ years + Dispatch management: 5+ years +

Field Service Dispatch:

5+ years +

Salesforce CRM:

3+years + f no Salesforce and/or Dept. of VA work experience……need to have 5+ years of work experience with management, managing over 35 employees.

• State
• :•Florida •

Salary Range:

• $75,000-$100,000