Office Administrator/Customer Service Representative Position Available In Palm Beach, Florida
Tallo's Job Summary: The Office Administrator/Customer Service Representative at FASTSIGNS in Boca Raton, FL is responsible for maintaining office systems, supporting management, organizing procedures, controlling correspondence, managing accounts, and providing excellent customer service via phone, email, and chat. This position requires following office policies, scheduling appointments, and updating databases to meet performance metrics set by the franchisee.
Job Description
Office Administrator/Customer Service Representative
FASTSIGNS
#174901 2401 N Federal Hwy Ste E, Boca Raton, FL 33431
Office Administrator Job Responsibilities:
Supports company operations by maintaining office systems and supporting management staff. Maintains office services by organizing office operations and procedures, controlling correspondence, organizing filing systems, reviewing and approving supply requisitions, and monitoring clerical functions. Implements office policies by upholding standards and procedures, measuring results against standards, and making necessary adjustments. Completes operational requirements by scheduling employee appointments and following up on work results. Keeps management informed by reviewing and analyzing reports, summarizing information, and identifying trends. Manages company accounts and controlling the flow of incoming and outgoing merchandise Assists office management with required permitting paperwork. Organizing permitting files and collecting required documents for Production team. Respond to customer inquiries and requests via telephone, email, and chat in a timely fashion Document all inquires, requests, resolutions, and follow-up tasks Escalate inquires and requests as necessary to the appropriate department or person following outlined guidelines Display a courteous and empathetic attitude to all customers Perform research to answer customer inquiries and requests Grow existing customer accounts through exceptional customer service and effective sales techniques Meet quantitative performance metrics as outlined Keep customer accounts current by updating databases during calls This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to
FASTSIGNS
Corporate.
