Roofing Service Manager Position Available In Pinellas, Florida

Roofing Service Manager Ozark Roofing and Construction Pinellas Park, FL Job Details Full-time $70,000

• $90,000 a year 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Life insurance Qualifications Spanish Management Customer service Logistics Mid-level Microsoft Office 3 years High school diploma or GED Driver’s License Supervising experience Computer skills Typing Communication skills Time management Full Job Description

JOB DESCRIPTION

Title:

Roofing Service Manager Department:

Service Location:

Pinellas Park, FL Reports To:

President FLSA Classification:

Exempt Position Type:

Full time

Expected Hours of Work/Schedule:

40 hours per week, Monday through

Friday Summary of Position:

The Roofing Service Manager manages a team comprised of Service Technicians in our local market. The Service Manager ensures that the teams effectively manage the day to day operations and is responsible for the overall customer satisfaction and profitability of the service department.

Duties & Responsibilities:

• Develops professional customer relationships by providing daily updates on open work orders via customer portal, email, and verbal communication
• Provides status updates on each work order to customers including pictures and appropriate documentation/notes from the service technicians
• Manages and maintains accurate and updated customer information in Work order management system
• Ensures that standard company procedures are followed for each customer utilizing their guidelines
• Drafts, reviews all proposals, and approves proposals for customers within our company authorized approval amount limit. All proposals exceeding approval authorization amount are reviewed and forwarded to the President for final approval/review.
• Monitors technician’s daily timekeeping by reviewing GPS and work order entries and notes.
• Responsible for resolving billing discrepancy issues/questions by researching work history and notes to determine what happened/caused issues.
• Reviews work orders to prepare for billing by checking internal statuses and Customer Portals for work order completeness.
• Supervises the Service Technicians in the region. Address employees concerns and/or performance concerns in real time. Maintains proper documentation as needed.
• Responsible for the training and development of the Service Technicians.
• Manages the profitability of the region and makes additional staffing requests based on the work volume in area to the President.
• Reviews resumes for hiring of new staff or technicians.
• Responsible for conducting interviews with for new hires
• Reviews potential candidates and their interview details with President prior to offer/hiring.
• Responsible for documenting and completing any staff or technician terminations after review with the President
• Manages escalations of customer issues with a sense of urgency—ability to keep up with emails, voicemails, meetings and notifies Leadership of issues when necessary.
• Sets goals and keeps employees motivated and performing at a high level.
• Trains and focuses on process improvement.
• Required to travel as needed to work with service technicians, visit customers and monitor projects (local only).
• Responsible for the timely turnaround of approval requests: time sheets, time-off requests, administrative or accounting requests
• Conducts performance reviews for staff and service technicians the assigned regions by the established deadline.
• Responsible for conducting and documenting disciplinary issues with staff and technicians.
• Manages special projects as assigned by the President
• Identifies and maintains a professional working relationship with Sales Account Managers.
• Monitors and runs daily status reports in WO system
• When necessary, additional duties may be assigned, and the company expects the Roofing Service Manager to exercise initiative to anticipate and prevent problems.
• Promotes and manages the RWP program to ensure 1. A higher level of customer service to our valued customers, 2. Maximize the profitability of our existing customer base, 3. Increased revenue and work backlog with our existing customer base.
• Assists all levels of management, as assigned.

Competencies:

Analytical

• Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures. Problem Solving
• Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. Customer Service
• Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Change Management
• Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results Leadership
• Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others. Managing People
• Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates’ activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates’ skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.

; Continually works to improve supervisory skills. Cost Consciousness

• Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources. Ethics
• Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values. Organizational Support
• Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization’s goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity. Strategic Thinking
• Develops strategies to achieve organizational goals; Understands organization’s strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions. Planning/Organizing
• Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

Dependability-Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Required Education & Experience:

• High school diploma or equivalent.
• Three to five years’ in roofing service, logistics or related field (commercial & residential).
• Three to five years’ experience in a supervisory or management capacity
• Three to five years’ experience working in a fast-paced customer service environment requiring heavy telephone, e-mail interaction.
• Proficient in Microsoft Office Suite.
• Proficient in Internet Searching
• Proficient in customer relationship/work order management softwares
• Strong Computer and typing skills

Preferred Education & Experience:

• 6 years’ or more of related experience or equivalent.
• Able to communicate in Spanish fluently a plus.

Additional Eligibility Requirements:

• Ability to work independently and as a member of various teams.
• Good organizational and time management skills, with a proven ability to handle multiple projects and meet deadlines.
• Ability to deal effectively and respectfully with a diversity of individuals at all organizational levels.
• Exhibits good judgement with the ability to make timely and sound decisions, while able to support and explain reasoning for decisions.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Excellent verbal and written communication skills which are used to communicate professionally and effectively in person, on the phone, electronically or through other means to individuals and groups.
• Acute attention to detail.

Physical Demands:

• Continually required to talk or hear while communicating with a diverse population.
• Frequently required to sit, stand, and walk.
• Frequently required to utilize hands to type.
• Occasionally will be required to lift up to 20 lbs.

Work Environment:

This job operates in a professional office environment. Open floor office where the noise level is moderate to loud. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Compensation:

To be determined based on experience in the range of $70K

• 90K annually.

Travel Requirements:

Occasional travel may be required for training, supervision, and business meeting/development purposes.

Job Type:

Full-time Pay:

$70,000.00

• $90,000.

00 per year

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance

Schedule:

Monday to Friday Weekends as needed

Work Location:

In person