Technical Service Supervisor Position Available In Pinellas, Florida

Technical Service Supervisor Onicon – 3.4

Largo, FL Job Details Full-time Estimated:

$54.7K – $68.8K a year 15 hours ago Benefits Paid holidays Health insurance Dental insurance Vision insurance 401(k) matching Life insurance Qualifications 5 years Mid-level Bachelor’s degree Computer skills

Business Administration Full Job Description Technical Service Supervisor Company Name:

ONICON Incorporated Location:

Largo, FL Job Type:

Full-time/Onsite Come Join Our Team! We are a growing company that invests in our people, our products, and our technology. We offer real opportunities for career growth. Our salaries are competitive with the market, and we have a great benefits platform that includes 10 paid holidays annually, vacation, sick time, 401K with employer match, and flexible work scheduling together with a great positive culture! Full-time employees (30+ hours a week) have access to medical, dental, vision, and other insurance offerings that include employer-paid life insurance.

Who We Are:

ONICON Incorporated is a leader in flow and energy measurement solutions and delivers comprehensive solutions for our customers’ needs. We specialize in HVAC flow and energy measurement solutions and provide our customers with the most accurate and reliable readings for their applications. We pride ourselves on the ONICON Difference seen in every engineered solution we offer. Our team constantly strives to provide excellent customer service from start to finish.

Job Summary:

We seek a highly motivated and skilled Technical Service Supervisor to join our team at ONICON Incorporated. The ideal candidate will manage a team or unit of technical customer support staff that responds to customer requests by phone, e-mail, or chat. Provides mentoring, leadership, and organization to supervisors and teams

Essential Functions and Responsibilities:

Supervise and lead a team of service technicians to ensure customer satisfaction and efficiency. Ensures project/department milestones/goals meet and adhere to approved budgets. Handle customer complaints and inquiries in a professional and timely manner. Implement processes that maximize efficiency and meet or exceed service quality and customer satisfaction goals. Monitors and measures service metrics and volume to develop standards, improvements, workflow changes, and resource allocation. Making recommendations for product or service changes based on customer feedback and requests. Coordinates across functions to support future products and releases. Analyze service data and metrics to identify areas for improvement and drive process changes. Performs the same work as those supervised. Performs inventory control, ensuring an adequate and accurate level of parts, equipment, and supplies. All other related duties as required.

Knowledge and Skills Requirement:

Knowledge of applicable tools and equipment. Advanced computer skills on multiple platforms. Microsoft CRM and Microsoft Dynamics (BC) experience. Ability to communicate clearly and effectively. Ability to lead and coordinate work efforts with a team. In-depth industry knowledge, including the best practices and service delivery standards. Attention to detail.

Education and Experience Requirements:

Bachelor’s degree or equivalent experience. 5+ years of experience in the same/similar role.

Traits:

Ability to uphold the mission and vision of TASI Measurement. Must be accountable and adaptable to changing priorities. Trustworthy, loyal, helpful, friendly, courteous, kind, cheerful, thrifty, and respectful. Commitment to

People and Planet:

TASI Measurement is committed to fostering a sustainable and socially responsible environment. We believe that our success is not only measured by financial gains but also by the positive impact we have on our employees, communities, and the world around us. As part of our commitment to people, we strive to provide a supportive and inclusive workplace where every individual is valued, respected, and given equal opportunities to thrive. We prioritize the well-being, safety, and personal development of our employees, recognizing that they are the driving force behind our success. Education Required Associates or better in Business Administration Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.