Asst Reservation Mgr Position Available In Polk, Florida

Asst Reservation Mgr 3.1 3.1 out of 5 stars 2975 Arabian Nights Boulevard, Kissimmee, FL 34747 The Owner Services/Assistant Reservations Manager reports directly to the Owner Services/Reservations Manager. Core responsibilities include the following, but are not limited to: Assists department Manager with all Owner Services/Reservations operations for Vacation Village at Parkway. Is accountable for assisting in staffing, training counseling, scheduling, evaluating, mentoring, and coaching Owner Services team members. Follows all company policies and procedures; maintains confidentiality of proprietary information; protects company assets. Welcomes and acknowledges all guests according to company standards; anticipates and addresses guests’ service needs; assists individuals with disabilities; thanks guests with genuine appreciation. Reports accidents, injuries, and unsafe work conditions to manager. Speaks with others using clear and professional language; answers telephones using appropriate etiquette. Develops and maintains positive working relationships with others. Ensures adherence to quality expectations and standards.

Specific Responsibilities:

Manages and supervises activities of Owner Services team members assuring adherence to Resort standards and guidelines as outlined in the Daily Management Employee Handbook. Provides coaching, training, and disciplinary actions as necessary in accordance with Daily Management’s Coaching and Counseling Guidelines. Upholds all company policies and procedures; maintains confidentiality of proprietary information; protects company assets. Maintains a friendly, professional, positive and courteous service-oriented work environment and assures that team members subscribe to this culture. Upholds the Resort’s commitment to hospitality and outstanding customer care. Interviews and recommends final selection of all Owner Services team members. Responsible for team member scheduling while working within the department’s allocated staffing budget. Evaluates team members annually and assures that new hires are evaluated after 90 days. Maintains working relationships and communicates with all departments, contracted vendors and suppliers. Manages operating expenses and purchases for the department, orders office supplies for the Department. Interacts heavily with RCI account representatives; assists as Resort’s lead contact for all exchange activity. Interacts with Resorts’ Contracts and Closing Departments as needed. Consistently addresses Owner issues, complaints and special requests quickly, efficiently and courteously, advising the Owner Services Manager of any ongoing issues. Manages automatic exchange uploads by RCI exchange guests. Manages input of Marketing program reservations and transient rental reservations. Is aware of and enforces all fire-life-safety procedures. Remains current on all updates with regards to new procedures and training. Ensures staff is fully trained in emergency procedures. Conducts regularly scheduled meetings of department personnel, keeping staff informed of all activities in the Resort, reinforcing standards of excellence and promoting a strong team atmosphere and culture. Increases the level of guest satisfaction by delivery of excellent customer service through associate development, and quality image. Assists in maintaining control of office dress code, ensuring that proper guidelines are followed, and that associates project high grooming standards. Assists in verifying and authorizing payroll for the department. Performs other duties as requested by management.

Managerial Responsibilities:

This position supervises/oversees Owner Services/Reservations staff and is responsible for the overall direction, coordination, and evaluation of this staff along with the O/S Manager. The position of Assistant Reservations Manager carries out managerial responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Position Requirements (Skills/Abilities) : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Must possess knowledge of principles and processes for providing excellent customer service. Requires extensive knowledge of property management software and exchange company database information. Requires ability to communicate positively and professionally with Owners and potential guests orally and in writing. Requires ability to manage diverse personalities. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience:

Three to five years of management experience is required. Timeshare or Resort management experience highly desirable. Must be able to manage multiple priorities simultaneously; communicate effectively at all levels; and demonstrate the ability to analyze and resolve problems. Must possess significant computer software program experience.

Education :

Associates Degree, or three to five years of related experience and/or training; or equivalent combination of education and experience.

Flexible Scheduling:

Must be able to work evenings, weekends, and holidays.

Physical Demands:

While performing the duties of this job the employee is required to walk, stand, stoop, kneel, or crouch. The employee is required to use his/her hands and fingers to feel, and reach for objects of various sizes, shapes, and weight. The employee will occasionally be required to talk, hear and/or smell. And occasionally push, pull, lift and/or move 10-25 lbs. or more pounds with assistance. Specific vision abilities required for this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to focus in various settings.

Standards of Appearance:

This position is highly visible in all resort area. Team members must present a clean professional appearance and must adhere to Daily Management, Inc. procedures regarding Standards of Appearance.

Standards of Conduct:

The high ethical standards of Daily Management, Inc. must be upheld by all members of the management team. The policies relative to press relations, equal opportunity, discrimination, sexual harassment, vendor relations, alcohol consumption, etc., stated in the Team Member handbook and manuals are inviolable. We pride ourselves on providing a professional caring atmosphere for guests and fellow team members and will achieve this goal through responsible action as individuals and as a group.

Note :

This position description in no way states or implies that these are the only duties to be performed by the team member occupying this position. Job duties will vary based on the property location specific. Team members will be required to perform any other job-related duties assigned and needed in their role. This document does not create an employment contract, implied or otherwise, other than an “at will” employment agreement. We offer generous employee benefits which include: Health, dental and vision insurance Paid time off (including a birthday holiday!) 401k with generous employer match. Resort Discounts nationwide

EEO ADA M/F VET

DISABLED