Client Services Manager Position Available In Polk, Florida

Client Services Manager 2.9 2.9 out of 5 stars Lakeland, FL 33805 Client Services Manager (Enrollment)

Lakeland, FL Job Summary:

For more than 20 years RSi has been a leading revenue cycle management service provider for the hospital and large physician practice market. RSi is looking for a Client Services Manager for our Enrollment division. The Client Services Manager specializes in Medicaid, Disability, Hospital Revenue Cycle Management, with technology driven solutions. The Client Services Manager will also creatively tackle healthcare processes, supervise Enrollment staff, continuously develop client relationships, and facilitate daily operations at the client site(s). Our culture is driven by sharp, committed, and enthusiastic employees. Are you the next member of our Team?

Job Responsibilities:

Work with senior leadership to produce defined financial results within a dynamic healthcare environment which meet and/or exceed customer requirements and company profitability goals. Maintain effective, efficient, and productive operational workflow Manage and develop a team to match resource needs. Enforce disciplinary action as warranted concerning any employee misconduct. Communicate with leadership to share client perceptions about services and performance; and to successfully resolve gaps in deliverables. Respond to daily questions and concerns raised by client in a timely and responsible manner. Adhere to and supports organizational standards, policies, and procedures. Adjust staff’s duties as may be required to accommodate procedural changes and the success of the organization. Encourage a healthy work culture and environment by modeling positive, creative, and customer-focused characteristics. Perform other duties as assigned.

Skills/Abilities/Experience & Qualifications:

Bachelor’s Degree preferred High School Diploma or equivalent required Exceptional customer services skills Demonstrates problem solving and case management skills Proficient with technology such as phone systems, computers, Microsoft software applications such as Word, Excel, Outlook, etc. Excellent written and verbal communication skills 2 years of experience in operations management Have managed at least 5 employees Bilingual (Spanish & English)

Preferred Preferred Skills:

Knowledge of Medicaid, Social Security Administration, and County Social Service programs An understanding of HIPAA and HITECH patient confidentiality laws to protect the patient, client, and company Knowledge of major hospital systems and healthcare environment

Physical Demands/Working Conditions:

Requires prolonged sitting, standing, and walking. Requires eye-hand coordination and manual dexterity enough to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports. Requires lifting papers or boxes up to 15 pounds occasionally. Work must be performed inside the hospital or facility. Travel to other offices and/or client facilities may be required.

OSHA Category:

The normal work routine should involve no exposure to blood, body fluids, or tissues (although situations can be imagined or hypothesized under which anyone, anywhere, might encounter potential exposure to body fluids). The candidate selected for this position will not be required to conduct any medical care if they are working in a hospital or remote setting. Enrollment Specialists must abide by client-required on-site policies such as wearing masks, providing

COVID-19

vaccination status and testing, etc.