Customer Service Coordinator Position Available In Polk, Florida

Customer Service Coordinator Arracal, Inc 4204 South Florida Avenue, Lakeland, FL 33813 Our team is growing! We have an immediate full-time position open for a service department coordinator who’s primary responsibilities will include but are not limited to: Answering calls for service requests and scheduling appointments. We are a smart home installation company servicing high end residential and commercial systems. The systems we install include network systems, surveillance systems, motorized shades, lighting control systems, audio and video systems, as well as security systems.

Job Summary:

Work with the service team to answer calls, schedule appointments, follow up with requests, coordinate with the project manager for new projects moving to service, follow up with technicians to assure they have as much information as possible. Requires excellent communication skills Self-motivated, task-driven, and able to apply “best practices” theory Strong multi-tasking skills Enjoys team coordination and working with others Looking for an exceptional candidate who can take their work seriously but not themselves

Employment Benefits:

We provide many benefits to our team members in an effort to create the best work experience possible. Some of the benefits we provide include: Education reimbursements Uniform reimbursements Growth opportunities All major holidays paid off Paid time off Health insurance Vision insurance Dental insurance

Key Job Responsibilities:

Answer calls coming from clients needing to schedule service requests Schedule service calls efficiently and communicate updates with the client and the team Coordinate requests from our team to schedule small projects Confirm all aspects of a service ticket is properly completed by technicians Follow up with service requests when needed Coordinate schedule changes and requests from project managers Assist in sending out communication emails and updates to clients Assist with coordinating team meetings and training events

Minimum Job Requirements:

You must take pride in your work and have a desire to be the best at what you do You must be kind and you must be yourself. I hope that is not conflicting You must be exceptional. We don’t have any spots open for anything less Highly detailed, organized, and multitask driven You must have excellent communication skills

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this classification. They are not to be constructed, as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Job Type:

Full-time Pay:

$18.00 – $20.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Professional development assistance Vision insurance

Shift:

8 hour shift

Work Location:

In person