RSR Field Service Manager Position Available In Seminole, Florida

RSR Field Service Manager Del-Air Heating & Air Con – 3.0

Sanford, FL Job Details Full-time Estimated:

$63.8K – $77.1K a year 1 day ago Qualifications Management Customer service Mid-level Analysis skills Project management Leadership Communication skills Full Job Description About the

Role:

The RSR Field Service Manager plays a crucial role in ensuring the delivery of exceptional consumer support services within Volusia County. This position is responsible for overseeing field operations, managing a team of service technicians, and ensuring that all service requests are handled efficiently and effectively. The manager will be tasked with developing strategies to improve service delivery and customer satisfaction while maintaining compliance with company policies and industry standards. Additionally, the role involves analyzing performance metrics to identify areas for improvement and implementing training programs to enhance team skills. Ultimately, the RSR Field Service Manager is pivotal in fostering a culture of excellence and responsiveness in service delivery.

Minimum Qualifications:

Proven experience in a managerial role within the consumer support services industry. Strong understanding of field service operations and customer service best practices.

Preferred Qualifications:

Experience with service management Previous experience in a technical role.

Responsibilities:

Lead and manage a team of field service technicians, providing guidance and support to ensure high-quality service delivery. Coordinate and schedule service calls, ensuring timely responses to customer inquiries and issues. Monitor and analyze performance metrics to assess team effectiveness and identify opportunities for improvement. Develop and implement training programs to enhance the skills and knowledge of the service team. Maintain strong relationships with customers, addressing concerns and ensuring satisfaction with services provided.

Skills:

The required skills for this position include strong leadership and communication abilities, which are essential for managing a diverse team and ensuring effective collaboration. Problem-solving skills are utilized daily to address customer issues and improve service processes. Organizational skills are critical for scheduling service calls and managing multiple priorities efficiently. Additionally, analytical skills are employed to interpret performance data and drive strategic improvements. Preferred skills, such as technical knowledge and project management expertise, enhance the manager’s ability to implement effective training programs and optimize service delivery.