Warehouse Customer Service Manager Position Available In Bryan, Georgia

Warehouse Customer Service Manager Customized Distribution Service – 2.6 Richmond Hill, GA Job Details Full-time $65,000 a year 2 days ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Flexible schedule Life insurance Referral program Qualifications Management Inventory management Customer service 5 years Word processing Warehouse management system Mid-level Bachelor’s degree Computer skills

Full Job Description Position Summary:

Executes goals and objectives set by Customer Service and Operations Management to ensure excellent service to the company’s local clients, both internal and external. Builds proficiency in data management within the warehouse management system (WMS) and client systems; ensures that client inventory management and order fulfillment responsibilities are completed in a timely fashion and with the highest standard of service. Plans and directs the activities of the local Customer Service Department. Develops procedures and establishes standards to ensure accurate order entry, efficient shipment tracking, and timely delivery of products.

Essential Duties and Responsibilities:

Include the following. Other duties may be assigned as required. Complies with the Company’s attendance/tardiness standards as well as all other company policies, procedures, and expected standards of behavior Oversees all shipping and receiving transactions and documentation, including, but not limited to receipts, bills of lading, orders, confirming shipments for clients to ensure timeliness and accuracy Develops and cultivates a strong relationship with all local clients by responding to all inquiries and concerns regarding work orders, invoices, shipments and inventory counts Ensures that the local Customer Service team properly reconciles all inventory and that any issues are escalated to Operations and/or Senior Management as needed Coordinates special and last minute shipping requests, expediting any order as necessary Manages client information using the applicable warehouse management system Understands and complies with all regulatory shipping documentation requirements Creates and/or oversees that SOP’s are written for all Customer Service processes, procedures, and functions Tracks and addresses all Customer Service misses while working with management to establish a root cause analysis and develop corrective action plan Produces reports as required as Management Fosters a team collaborative environment and partnership, working with Operations Management to provide the best end-to-end service to the client Continuously provides new ideas that promote the efficiency and effectiveness of the Customer Service Department Communicate appropriately and professionally via electronic and traditional means with all clients and co-workers Ensure delivery of business products and services within established timeframes. Works to exceed customer expectations Consults, trains, advises and motivates a diverse group of indirect reports in support of Company financial plans, corporate key performance indicators (KPI) and expectations of the Customer Service Department Perform the billing, inventory reconciliation, and oversee order outbound scheduling and inbound schedules Assist with the training of newly hired personnel

Supervisory Responsibilities:

This position has supervisory responsibilities for the Customer Service Representatives, Shipping and Receiving Clerks and Inventory Control Clerks.

Qualifications:

In order to perform this job successfully the individual must be able to perform each essential duty satisfactorily. The requirements outlined below are representative of the knowledge/skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The ability to use a computer, word processing and spreadsheet software is required. Education and/or

Experience:

A Bachelor’s degree at a four-year college or university is strongly preferred At least three (3) to five (5) years of experience working as a Customer Service Manager at a warehouse or at a transportation, supply chain or logistics company. A strong background in inventory reconciliation and management is preferred

Language Skills:

Ability to analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to compose reports, business correspondence and procedure manuals. Ability to effectively communicate information in verbal or written format and effectively respond to questions from groups of managers, clients, employees, customers and the general public.

Mathematical Skills:

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rates, ratios, percentages as well as draw and interpret bar graphs. Ability to correctly read, interpret and process lengthy strings of individual digits in their correct order.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Physical Demands:

The physical demands outlined below are representative of those that must be met by an employee in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to: Sit for extended periods of time. Use hands to finger, handle, touch or manipulate items. Speak and/or hear. Stand for extended periods, walk and reach with hands or arms. Occasionally stoop, kneel or crouch. Lift up to fifty (50) pounds repeatedly. Stoop, reach, kneel, twist and walk while performing daily functions. Have vision abilities to include proximate vision, color vision and the ability to adjust focus. At CDS, everyone has the opportunity to be their best, to build and grow a life-changing career. We are large enough to create exciting opportunities for our employees, yet still focused on building the best workplace environment possible by offering: Excellent pay Flexible schedules Paid time off Work-life balance Professional development 401k Medical/dental/vision/life insurance Employee referral program Performance incentives