Customer Experience Designer Position Available In Chatham, Georgia

Customer Experience Designer Coastal Logistics Group, Inc. – 3.6 Savannah, GA Job Details $50,000 – $65,000 a year 1 day ago Qualifications Customer service Warehouse management system Mid-level Microsoft Office Leadership Communication skills

Full Job Description Job Summary:

The Customer Experience Designer (CXD) will design and coordinate how we deliver our services to more than 500 global customers and how they, in turn, feel about their interactions with CLG. As a CXD, you create the plans by which we deliver The Solution to our customers and seek to develop a positive customer experience that fosters relationships across the client lifecycle. You will be responsible for promoting retention and creating a positive CLG experience. Individuals who enjoy relationship building, a fast-paced environment, and are excited to share the company’s message tend to excel in the position.

Key Responsibilities:

Represent the ‘voice of the client’ as their trusted partner and advisor Identify needs and agreement on solutions Construct a plan for how CLG will deliver those solutions Manage external expectations and internal collaboration Ensure accurate and profitable invoicing Work towards timely collection of payments Collaborate closely with team members and customers to support retention and expansion opportunities Provide timely responses to customer requests for service Make yourself aware of the respective customers’ profile to assure applicable service is delivered Monitor pending orders and assure all stakeholders (customer and internal) are up to date Schedule active orders Validate all services and fees have been completed Act as an industry expert regarding all services offered Deliver and communicate ROI for clients throughout the client lifecycle Schedule appointments and maintain calendars as needed Answer incoming phone calls and route them appropriately Cross-train on other CXD customer accounts to ensure consistent coverage and service continuity

Qualifications:

College degree or equivalent relevant experience Detail oriented Strong customer service skills Excellent written and oral communication skills Ability to provide leadership and promote teamwork Strong working knowledge of

WMS, CRM, and Microsoft Office Work Schedule:

Days:

Monday through

Friday Hours:

7:00 AM to 4:00 PM All job offers are contingent upon completing and passing a background check and drug screen. Coastal Logistics Group is an equal opportunity employer (EEO). All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.