Utility Billing Supervisor Position Available In Cherokee, Georgia

Utility Billing Supervisor

CITY OF WOODSTOCK, GA 12453

Hwy 92, Woodstock, GA 30188 Manages and oversees all functions and assigned staff of the Utility Billing and Customer Service operations within the Utility Billing Department. Oversees and manages all utility accounts; manages and performs functions on utility billing accounts and for utility billing office; resolves customer service issues; provides a variety of specialized analysis, reporting and record-keeping functions for the Utility Billing Department; and coordinates related functions with other departments as needed.

Job Responsibilities:

Ensures that excellent customer service is provided. Oversees and manages all functions of Utility Billing and Customer Service including but not limited to utility billing functions, customer service-related inquiries and responses, specialized analysis and record-keeping functions, coordination of other functions with the Public Works Department. Provides direct supervision to assigned staff – Customer Service Representative(s); and provides coverage as needed. Ensures tasks and responsibilities are completed correctly according to internal policies and procedures; ensures staff is adequately trained and understands their responsibilities; and evaluates staff performance in consultation with supervisor. Oversees accounts payable approvals and in accordance with the budget. Prepares annual budget for Utility Billing and Customer Service Department. Serves as the primary processor of monthly utility billing cycle tasks including processing deposit refunds, account adjustments, and manual meter information along with processing monthly billings within the billing software system. Serves as the primary processor for key indicators and dashboard for Public Works including water purchased/sold analysis, leak tracking and statistics, sewage flow, pump operation statistics, sludge volume analysis, chemical and electricity usage analysis, and water pressure statistics; performs regulatory report scheduling and tracking. Receives information regarding leaks; communicates need for repair to appropriate utilities personnel; and completes and submits requests for account adjustments. Works with field personnel to maintain and update the actual physical meter inventory; investigates discrepancies; enters and updates meter information to keep accounts accurate and current and publishes reports. Investigates complaints; gathers related information; and attempts to find resolution. Prepares and maintains records, reports, calendars, schedules, work orders, and related documentation. Enters data; scans checks; files documents; performs records retrieval; assists in compilation and preparation of records; and compares data and information as directed. Maintains filing systems (i.e., sorting, grading, verifying, filing, and/or retrieving documentation); establishes new and specialized files as needed. Prepare monthly reports; reconcile reports; and ensure deposits are applied to accounts. Types and edits reports, correspondence, memoranda, and other materials from copy, rough drafts, or general instructions. Reviews documents and reports for correctness; copies documents as needed. Works directly with the public; answers questions; and responds to inquiries from employees, customers, and others in a timely and courteous manner. Prepares, sorts, prioritizes, and distributes incoming and outgoing mail and email as needed. Performs other duties as assigned.

Education and Experience:

Requires a High School diploma or equivalent plus coursework in general office practices; three (3) years of related work experience; or equivalent combination of education and experience. A Bachelor’s degree is preferred. One (1) year supervisory experience preferred.

Licenses or Certifications:

Employee may be requested to obtain job related certifications.

Special Requirements:

None.

Knowledge, Skills, and Abilities:

Knowledge of computers and electronic data processing. Knowledge of modern office and bookkeeping practices and procedures. Skill in operating computers, postage machine, base/radio, and modern office equipment. Skill in researching and organizing data. Skill in exercising discretion and judgement. Skill in providing exceptional customer service. Skill in using job-related software including Excel. Ability to meet and communicate with the public in a professional and courteous manner. Ability to communicate effectively, both verbally and in writing. Ability to provide guidance, assistance, and/or interpretation to others on how to apply division procedures and standards to specific situations. Ability to analyze data and information. Ability to create reports.

Physical Demands:

The work is mostly sedentary work and requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Additionally, the following physical abilities are required: manual dexterity, grasping, handling, hearing, kneeling, mental acuity, reaching, repetitive motion, speaking, standing, talking, visual acuity, and walking.

Work Environment:

The noise level in the office work environment is usually quiet but can be fast paced at certain times.

Disclaimer:

All applicants tentatively selected for a position will be required to submit to pre-employment drug testing and background investigations prior to hire. The City of Woodstock is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, religion, age, or disability in employment or the provision of services.

E-Verify:

In accordance with state and federal law, this employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. In order to determine whether Form I-9 documentation is valid, this employer uses E-Verify’s photo screening tool to match the photograph appearing on some permanent resident and employment authorization cards with the official U.S. Citizenship and Immigration Services’ (USCIS) photograph. Employers may not use E-Verify to pre-screen job applicants or to re-verify current employees and may not limit or influence the choice of documents presented for use on Form

I-9. IMPORTANT

If the Government cannot confirm that you are authorized to work, this employer is required to provide you written instructions and an opportunity to contact SSA and/or DHS before taking adverse action against you, including terminating your employment. The City of Woodstock provides a competitive benefits and compensation package to eligible employees including paid time off, health, dental, vision and employer-paid long-term disability as well as life insurance; an employer-paid pension plan and 457 tax deferred savings plan w/employer match; and discounted gym membership.

Starting Base Pay Rate:

$26.10 per hour and based on experience and qualifications. For more information on City of Woodstock, please visit www.woodstockga.gov.