Client Experience Coordinator Position Available In Cobb, Georgia

Client Experience Coordinator Life Empowerment Services

• 5.0 Marietta, GA Job Details Part-time | Contract $16
• $18 an hour 1 day ago Benefits 401(k) Paid time off Qualifications Microsoft Excel Microsoft Outlook Insurance verification Intake HIPAA High school diploma or GED Managing clients in a customer support role Bachelor’s degree Client services Microsoft Teams Patient scheduling via online systems 1 year Health insurance verification via electronic systems Client email correspondence Communication skills Entry level Insurance verification experience (1-2 years) Client interaction via phone calls

Full Job Description Position Summary:

The Client Experience Coordinator plays a vital role in ensuring a positive and supportive experience for clients from their first interaction with the practice through ongoing therapy services. This role involves managing new client inquiries, verifying insurance benefits, scheduling appointments, and providing ongoing administrative support to clients and clinicians. The Client Experience Coordinator serves as the first point of contact for all incoming clients and acts as a bridge between clients, therapists, and the administrative team.

Key Responsibilities:

Client Intake and Scheduling

• Conduct initial intake calls with prospective clients to understand their therapy needs, preferences, and goals.
• Match clients with appropriate therapists based on clinical specialties, availability, and client preferences.
• Schedule initial and follow-up appointments, ensuring accuracy and clarity in all communications. Insurance Verification
• Collect and verify client insurance information during the intake process.
• Conduct real-time eligibility and benefits checks to confirm coverage, co-pays, deductibles, and session limits.
• Clearly communicate financial responsibilities and insurance details to clients. Client Support and Communication
• Serve as a knowledgeable and compassionate point of contact for all client inquiries.
• Respond to client phone calls, emails, and voicemails promptly and professionally.
• Coordinate with clinicians regarding scheduling changes, client updates, and urgent requests. Administrative Support
• Maintain accurate and confidential client records in compliance with HIPAA standards.
• Support therapists and the billing department with accurate client information and appointment details.
• Process intake paperwork, consent forms, and payments as needed. Collaboration and Teamwork
• Participate in staff meetings, training sessions, and continuous improvement initiatives.
• Contribute to a positive team environment that prioritizes client care and operational efficiency.

Qualifications:

• High school diploma or equivalent (Bachelor’s degree in a related field preferred).
• Minimum 1-2 years of experience in client services, healthcare administration, or similar role.
• Strong interpersonal and communication skills; ability to handle sensitive and confidential information.
• Familiarity with verifying health insurance benefits and understanding coverage details.
• Proficiency in scheduling systems, electronic health records, and basic office software (Microsoft 365).
• Ability to multitask, prioritize responsibilities, and work efficiently in a fast-paced environment.

Work Environment:

• Office-based position
• Must be available to work during regular office hours.

Compensation:

• Hourly rate: $16
• 18/hour (depending on experience).
• Benefits package may include PTO, health insurance stipend, and professional development opportunities.

Job Types:

Part-time, Contract Pay:

$16.00

• $18.

00 per hour Expected hours: 30 per week

Benefits:

401(k) Paid time off

Shift:

Morning shift

Work Location:

In person