Customer Success Manager – Ambulatory Position Available In Cobb, Georgia

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Customer Success Manager – Ambulatory
Posted 17-Jun-2025 (EST)
Atlanta, GA, USA
Full Time
IN SUMMARY…
As a Customer Success Manager (CSM) specializing in our Ambulatory product, you will play a pivotal role in ensuring the success and satisfaction of our customers. You will serve as the primary point of contact for some of our high-value customers, managing their accounts, driving engagement, and delivering top-notch service. The position will focus on increasing customer satisfaction, reducing churn, strengthening brand loyalty, and leveraging the customer relationship for referral opportunities through outreach and advocacy.

WHAT YOU WILL

DO…
Engage in activities designed to increase client advocacy, satisfaction & referrals of assigned clients
Responsible for actions that result in increasing gross revenue retention (GRR), net revenue retention (NRR), product adoption, and client referenceability
Build and maintain strong, long-lasting relationships with key customer stakeholders and executive sponsors, becoming their trusted advisor and advocate within Azalea Health
Manage communications with assigned clients and resolve conflicts via regularly scheduled touchpoints
Maintain an accurate Customer Scorecard, monitoring key performance indicators (KPIs)
Address all customer concerns, inquiries, and issues promptly and effectively, collaborating with internal teams when necessary to find solutions and increase customer satisfaction
Identify at risk clients and potential issues in advance to mitigate churn and lost revenue
Generate and perform business reviews and onsite “optimization” visits with customers
Own the creation and communication of effective corrective action / risk plans
Work with the Account Management and Sales teams to renew customer contracts and identify opportunities for upselling additional services and/or solutions
Interact and coordinate with all departments in an effort to meet client expectations and increase satisfaction
Maintains an excellent knowledge of our software products and services; can perform demonstrations of Azalea products and services to clients as needed
Use creative problem solving skills to meet clients needs
Excel at building relationships by phone, email, and in-person
Other responsibilities as assigned by management
Up to 20% travel

BACKGROUND AND SKILLS YOU WILL

BRING…
Excellent interpersonal and communication skills
Bachelor’s degree in Healthcare Management, Business Administration, or a related field
Proven experience (3+ years) in customer success, account management, or a similar role, preferably in the healthcare industry
Experience with clinical and quality measure workflows
Proficient in Google Workspace and Microsoft Office
Background with Client Relationship Management (CRM) systems, preferably Salesforce
Aptitude in client service/client relations and a friendly disposition
Key skills: influencing, leadership, teamwork, account management, planning and execution,problem solving/analytical thinking, relationship building
Excellent computer skills with strong proficiency in web-based and SaaS applications

SUCCESS LOOKS

LIKE…
Being aggressive and taking initiative; we trust you to move the needle forward
Doing the job; outcomes are just as important as strategy
Being adaptable and amenable to meet the changes of a dynamic and evolving industry
Demonstrating humility; partnership and collaboration is who we are and how we operate
Tapping into your innovative side; conventional is not always correct

HOW WE INVEST IN

YOU…
Competitive and comprehensive benefits: Coverage options to support the whole person, including full medical, dental, vision, and life insurance
Generous employer sponsored subsidy towards employee’s medical insurance premiums
Azalea Health covers 100% of the premiums for Life AD&D and Long-Term Disability for all eligible full-time employees
Balance and flexibility: Simple Paid Time Off (PTO) options. You earn your time, use it as you choose.
Economic opportunity: Competitive total rewards package that offers competitive pay and advancement opportunities
Azalea Health’s EEO Statement
Azalea Health is an Equal Opportunity Employer committed to creating a diverse and inclusive workforce where our employees excel based on merit, qualifications, knowledge, ability, and job performance. We embrace and encourage our employees’ differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and any other characteristics protected by federal, state, and local laws that make our employees unique.