Manager, Customer Care – 362916-en_US Position Available In Cobb, Georgia
Tallo's Job Summary: The Manager, Customer Care position at RXO involves leading and developing a high-performing customer care team. Responsibilities include managing error resolution processes, setting team goals, and providing management reporting. Requirements include a Bachelor's degree, 5 years of relevant experience, and proficiency in Microsoft Office. Additional experience in transportation and logistics is a plus. RXO offers competitive pay, benefits, and a supportive, inclusive work culture. Join the team by applying today.
Job Description
Accelerate your career at RXO.RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, were revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.
As a Manager, Customer Care at RXO, you will be responsible for leading, inspiring, coaching and developing a high performing customer care team. On our team, youll have the support to excel at work and the resources to build a career you can be proud of.
What your day-to-day will look like:
Manage the end-to-end error resolution process for work stream and ensure that there is adequate staffing to meet the current and projected workload.
Communicate effectively and concisely with merchants, colleagues, and customers to resolve escalation and dispute cases.
Setting of reasonable and achievable team goals and KPIs, establishing consistent operational process additions or changes.
Provide management reporting highlighting team performance and identification of process gaps.
What youll need to excel:
At a minimum, youll need:
Bachelor’s degree or equivalent related work or military experience5 years relevant work experienceExperience with Microsoft Office (Outlook, Word, and PowerPoint), and other business-related applications.
Itd be great if you also have:6 years experience in the transportation and logistics industryExcellent written and verbal communication skillsAbility to exercise appropriate judgment, especially with upward communication regarding department or employee concernsIn this role, youll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. Were a company where you can continually advance your career, no matter your background – the opportunities are endless and yours for the taking. If youre driven and looking for a place to grow, come join us.
Does this sound like you? Check out what else RXO has to offer.
Massive BenefitsCompetitive payHealth, dental and vision insurance401(k) with company matchLife insurance, disabilityEmployee Assistance Program (EAP)Paid time offTuition reimbursement programOur CultureWe do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely, and build strong relationships. We welcome everyone regardless of background, identity or ability.
The Next StepReady to join our team? Wed love to hear from you. Fill out an application now and join our talent community to learn about future opportunities.
We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.
The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.
Review RXO’s candidate privacy statement here and RXO’s Privacy Notice to California Job Applicants here .Equal Opportunity Employer
