Service Coordinator Position Available In Colquitt, Georgia
Tallo's Job Summary: The Service Coordinator position at Destiny Homes in Moultrie, Georgia, involves processing work orders, responding to customer inquiries, and managing service requests efficiently. Applicants must be 18 years old, legally authorized to work in the U.S., and possess strong communication skills. The role requires one year of customer service experience and proficiency in Microsoft Office.
Job Description
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SERVI003721
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Essential Duties and Responsibilities:
u003c/strongu003eu003c/pu003enu003culu003enu003cliu003eProcesses work orders to assist Field Service Technicians, communicates information or updates as neededu003c/liu003enu003cliu003eResponds to customer calls and emails regarding service questionsu003c/liu003enu003cliu003eInterprets and administers Destiny Homes Warranty/Service Policy according to its terms and conditionsu003c/liu003enu003cliu003eRepresents Destiny Homes professionally and effectivelyu003c/liu003enu003cliu003eUtilizes equipment and personnel efficiently and effectivelyu003c/liu003enu003cliu003eImplements a priority identification system for work orders that require special handlingu003c/liu003enu003cliu003ePrioritizes and schedules service, minimizing consumer complaints and managing service backlogu003c/liu003enu003cliu003eCreates and schedules service and parts requests for factory, contractors and dealersu003c/liu003enu003cliu003eReviews, verifies and approves contractor and dealer service invoices prior to paymentu003c/liu003enu003cliu003eUtilizes vendor claim process to ensure that defective parts are returned for creditu003c/liu003enu003cliu003eMaintains accurate service records and filesu003c/liu003enu003cliu003eCommunicates shortages, product quality or design problems, material problems, dealer problems, etc. to the Service Manageru003c/liu003enu003cliu003eAssists associates with parts as neededu003c/liu003enu003c/ulu003enu003cpu003eu003cstrongu003e
Minimum Qualifications:
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Knowledge, Skills and Abilities:
u003c/strongu003eu003c/pu003enu003culu003enu003cliu003eExceptional customer service skillsu003c/liu003enu003cliu003eEffective planning, organization and time-management skillsu003c/liu003enu003cliu003eAbility to make effective decisions concerning the need for home repairs, with a focus on customer and company interestsu003c/liu003enu003cliu003eAbility to effectively read and interpret construction printsu003c/liu003enu003cliu003eAbility to adapt to, and manage competing demands, frequent change and unexpected eventsu003c/liu003enu003cliu003eAbility to identify and resolve problems effectively and efficientlyu003c/liu003enu003c/ulu003enu003cpu003eu003cstrongu003e
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Post Service Coordinator Job Category:
Customer Service Requisition Number:
SERVI003721
Posting Details Posted:
April 23, 2025 Full-Time Locations Showing 1 location Destiny Homes – Manufacturing250 R W Bryant RdMoultrie, GA 31788, USA Destiny Homes – Manufacturing250 R W Bryant RdMoultrie, GA 31788, USA +0 more locations less locations
Job Details Description Essential Duties and Responsibilities:
Processes work orders to assist Field Service Technicians, communicates information or updates as needed
Responds to customer calls and emails regarding service questions
Interprets and administers Destiny Homes Warranty/Service Policy according to its terms and conditions
Represents Destiny Homes professionally and effectively
Utilizes equipment and personnel efficiently and effectively
Implements a priority identification system for work orders that require special handling
Prioritizes and schedules service, minimizing consumer complaints and managing service backlog
Creates and schedules service and parts requests for factory, contractors and dealers
Reviews, verifies and approves contractor and dealer service invoices prior to payment
Utilizes vendor claim process to ensure that defective parts are returned for credit
Maintains accurate service records and files
Communicates shortages, product quality or design problems, material problems, dealer problems, etc. to the Service Manager
Assists associates with parts as needed
Minimum Qualifications:
Must be at least 18 years of age
Must be legally authorized to work in the United States
Must be able to read, write and speak English/Bilingul is a plus High School Diploma is preferred
Must successfully pass pre-employment requirements
At least one year of demonstrable experience in a Customer Service role is preferred
Demonstrable experience effectively communicating with others, both verbal and written, is required
Working knowledge of Microsoft Office applications is required
Knowledge, Skills and Abilities:
Exceptional customer service skills
Effective planning, organization and time-management skills
Ability to make effective decisions concerning the need for home repairs, with a focus on customer and company interests
Ability to effectively read and interpret construction prints
Ability to adapt to, and manage competing demands, frequent change and unexpected events
Ability to identify and resolve problems effectively and efficiently
Working Conditions:
Minimal exposure to heat, cold, noise and working outdoors
Must wear personal protective equipment as required in the manufacturing facility
Physical Requirements:
Requires sitting to a significant degree
Heavy Work-Exerting up to 25 pounds of force periodically, and/or up to 25 pounds or force infrequently, and/or up to 10 pounds of force frequently to move objects While performing the duties of this job, the employee is regularly required to talk and hear, in order to communicate to employees as well as function safely around construction equipment
Qualifications Skills Behaviors :
Motivations :
Education Experience Licenses & Certifications Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. $(function () { $(“.twitter-share-button”).attr(“data-lang”, US.CurrentLocale.locale); ko.applyBindings(US.CurrentOpportunityDetailViewModel, $(“#opportunityDetailView”)[0]); }); !function (d, s, id) { var js, fjs = d.getElementsByTagName(s)[0]; if (!d.getElementById(id)) { js = d.createElement(s); js.id = id; js.src = “//platform.twitter.com/widgets.js”; fjs.parentNode.insertBefore(js, fjs); } }(document, “script”, “twitter-wjs”); 1, foreach: errors”>
