Customer Experience Training Manager Position Available In DeKalb, Georgia

Customer Experience Training Manager 3.3 3.3 out of 5 stars Atlanta, GA 30339 Job Summary The Customer Experience Training Manager is r esponsible for designing, implementing and evaluating the training program of the Customer Experience team to enhance employee skills, performance and overall organizational success. The position involves identifying training needs in partnership with the Quality Audit team and Customer Experience leaders, developing training materials, delivering training sessions, and evaluating the effectiveness of training programs and platforms.

Job Responsibilities Needs assessment:

Identify training needs and gaps within the organization and among employees for new employee onboarding but also for continuous learning.

Program design:

Design, develop and implement training programs, including a training calendar to align with staffing needs.

Delivery:

Facilitate training sessions, workshops, and other learning events. Identify and leverage resources to effectively deliver content. Adapt approach to audience.

Material development:

Create and update training materials, including presentations, guides, and online resources.

Evaluation:

Evaluate the effectiveness of training programs and make needed adjustments. Monitor impact of training programs on employee performance and productivity.

Stay updated:

Keep abreast of new training methods, technology and industry trends.

Communication:

Communicate training needs, plans, and results to various stakeholders.

Partnership:

Engage and partner with other training resources across company to share best practices, use common tools and deliver effective training.

Record keeping:

Maintaining accurate records of training sessions, participant progress and program outcomes.

Adaptability:

Ability to adapt to different learning styles and needs of individuals and groups.