Manager of Product/Experience Consulting Position Available In DeKalb, Georgia

Job Description:

Manager of Product/Experience ConsultingExperient is buildingworld-class solutions by focusing on the right blend of customerempathy and practical, measurable business results. We partner withFortune 500 companies to deliver meaningful business value throughambitious programs. We are known for being the best at customerexperience, and we approach everything with a sense of excellenceand pragmatism.

ABOUT YOUYou’re smart and insatiably curious. Youfeel deep empathy for your client’s challenges and their customers’challenges. You understand that great customer experience is justas much science as it is art. You can calculate business value andare confident in linking customer experiences to measurablebusiness outcomes. You’re excited by what you do, you love solvinghard problems with fun people, and you care a lot about deliveringexcellence.

WHAT YOU’LL DO

Partner with and advise clients on CX and product strategiesand solutions. This could include growing customer experiencecapabilities internally for the client, or building strategies,concepts and experiences for their customers. Plan and facilitate client white-boarding sessions, designworkshops, and project meetings. Develop executive-level storytelling presentations, simplifyingcomplex findings and concepts to drive action and decisionmaking. Analyze market and competitive data to discover trends,best-practices, threats, and provide recommendations. Define users, segments, and channel strategy. Develop plans forproducts, programs, and/or services. Create multi-year transformation roadmaps of various complexitylevels and document initiatives.

WHAT YOU’LL BRING

5+ years of experience in Product and CX-related work Previous consulting experience that led to proficiency inscoping work, running a project engagement, and articulating how tooptimize human experiences. Ability to develop rapport and partnerships with clients. Ability to work with cross-functional teams and develop ideasto bring together business objectives and consumer needs. Ability to use customer experience maturity models to definethe right transformation plan Ability to analyze qualitative and/or quantitative customerresearch. Experience designing and creating journey maps, implementationroadmaps, and/or service blueprints.

Nice to have:

background in digital product ideation anddevelopment Proven ability to work closely with technology teams and basicfamiliarity with the systems and processes required to build appsand websites. Ability to present and explain complex concepts ineasy-to-understand terms to groups ranging from executives toproject team members and other stakeholders. Strong critical thinking and problem-solving skills coupledwith strong spoken and written communication skills. Self-starter; comfortable working in undefinedsituations.

Location:

Atlanta, GAExperient is an Equal EmploymentOpportunity (EEO) employer and welcomes all qualified applicants.

Applicants will receive fair and impartial consideration withoutregard to race, sex, religion, national origin, age, sexualorientation, disability, veteran status, genetic data, or otherlegally protected status. #J-18808-Ljbffr