Service BDC Manager – Mercedes-Benz of Atlanta South Position Available In DeKalb, Georgia

Service BDC Manager – Mercedes-Benz of Atlanta South 3.7 3.7 out of 5 stars Atlanta, GA 30349 Come join one of the largest privately-owned family of dealerships in Georgia at Jim Ellis Automotive Group, where you can always expect the best! Be a part of our hands-on management team by supporting our employees and assisting them while they grow & succeed all while earning the pay you deserve. Keep reading to see how you can join our team as a Service BDC Manager at Mercedes-Benz of Atlanta South today! What Jim Ellis has to

Offer You:

Weekly pay Team member discounts on products, services, and vehicle purchases 5-day Work Week Closed on Sundays Team Member Paid Holidays + Paid Time Off Corporate offers for existing Bank of America Clients Team Member Referral Program of up to $2000 per referral depending on position Medical, Dental, and Vision Insurance Offered Complimentary Teladoc Health Services for full-time team members 401k plan with company % match Provided lunch on Saturdays Career advancement opportunities and promotions from within Paid Training Long-term and Short-term Disability Offered Complimentary Emotional Wellbeing and Work-Life Balance Resources Company-paid life insurance for full-time team members (additional coverage available) Coroprate savings with DeVry University Charity and Community Outreach Opportunities Skillset enhancement opportunities Team Member Recognition Programs Company giveaways to local events and attractions Family-owned and family-operated Discount pricing on products, events and attractions

Your Responsibilities & Essential Job Duties:

The Service BDC Manager will be responsible for the overall performance of the BDC Department Operations, ensuring that the department meets the necessary objectives while creating and implementing action plans. The Service BDC Manager will be required to run an efficient and profitable BDC Department through productive staffing, customer retention, and achievement of objectives while maintaining a high level of customer satisfaction. Hire, manage, and supervise the performance of the small BDC department. Maintain a high Customer Service Index rating, reduce customer complaints, and increase customer retention Conduct BDC meetings and establish department goals and objectives to minimize the unapplied time Create work schedules for staff of 5 Set processes, understand reports, Outbound & Inbound calls Experience is

Required Job Requirements & Qualifications:

Previous Service Manager experience is preferred Knowledge of work schedules, etc. is a plus Excellent customer service, organizational, and negotiation skills Goal-oriented and enthusiastic presence in a team environment Strong verbal and written communication and interpersonal skills Proficient knowledge of dealership computer systems Previous industry knowledge and overall knowledge of operations, management, and customer relationships Must have a valid driver’s license Why Jim Ellis? Jim Ellis Automotive Group is a family-owned and operated company with over 50 years of experience in the automotive industry. Our guiding principle is to be the best automobile retail organization for the franchises we represent in the communities we serve. With the help of our team members, we strive to provide the best quality in the areas of vehicle sales and service for all clients and prospects. With your help, we can continue to enhance our long-standing reputation of fostering a family atmosphere that generates highly satisfied customers and team members. Selling and servicing vehicles is what we do, but taking care of people is who we are! ! We are an Equal Opportunity Employer. All applicants must submit to and pass pre-employment testing to include background check, drug screening and

MVR. FXOP

Job Type:

Full-time Pay:

$50,000.00 – $55,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance

Schedule:

10 hour shift 8 hour shift Holidays Monday to Friday Weekends as needed

Supplemental Pay:

Bonus opportunities

Experience:

BDC:

1 year (Required)

BDC Management:

1 year (Required) dealership: 1 year (Required) Ability to

Commute:

Atlanta, GA 30349 (Required)

Work Location:

In person