Client Services – Account Manager Position Available In Fulton, Georgia
Tallo's Job Summary: As a Client Development & Services Manager at The Stepping Stones Group in Atlanta, GA, you will manage and grow new client accounts, execute business development strategies, and maintain relationships with clients in the healthcare, pharmaceutical, and biotech industries. Responsibilities include identifying growth opportunities, conducting in-person visits, negotiating contract terms, and exceeding placement goals. Qualifications include strong communication skills, time management, and a collaborative attitude.
Job Description
Company:
K12
Administration Location:
Atlanta, GA Career Level:
Mid-Senior Level Industries:
Healthcare, Pharmaceutical, Biotech Description Client Services/Business Development Manager- In Person Atlanta Office The Stepping Stones Group- 2300 Windy Ridge Parkway SE #825, Atlanta, GA 30339 As a Client Development & Services Manager, you will be responsible for managing and growing new client accounts, creating a positive experience for new clients, and increasing the company’s market share.
In this position you will:
- Identify growth opportunities in your assigned region.
- Develop, implement, and execute business development strategies.
- Build and maintain relationships with new clients for the purpose of achieving placement targets and acquiring additional business opportunities.
- Educate clients of The Stepping Stones Group product offerings and invite Autism, Core and Nursing client service managers to client meetings
- High volume outbound marketing calls to clients to generate job orders.
- Intake of inbound sales calls to identify school districts’ needs.
- Conduct in-person client visits
- Attend job fairs, conferences, etc. as needed.
- Generate interest among school districts through multi-level communication strategies.
- Negotiate bill rates and contract terms, create proposals, and finalize client contract documents.
- Set clear expectations with clients regarding feedback, quality assurance practices and The Stepping Stones Group policies
- Collaborate and support the competitive bid process for assigned client accounts as needed.
- Deliver an excellent client experience by taking the time to understand each client’s needs and preferences.
- Provide clear and consistent client communication; establish expectations throughout the process; respond quickly and thoroughly to client questions.
- Collaborate with Vice President of Client Services to establish focus accounts and communicate client needs.
- Collaborate with Regional Managers for Client Services to ensure new business is trending positively.
- Embrace personal responsibility and accountability in a strongly collaborative environment.
- Meet and exceed your assigned activity, placement, and margin goals.
Qualifications:
- Fearless and enthusiastic attitude and a supportive collaborator
- Confidence in making outbound calls
- Confidence in communicating and upholding The Stepping Stones Group’s policies and expectations
- Identify internal areas of improvement and communicate these to your team.
- Ability to overcome objectives; strong negotiation and closing skills.
- Excellent time management skills
- Excellent written and verbal communication skills; Exceptional presentation skills
- Strategic thinking & problem solving; ability to achieve results.
- Exceptional time management and prioritization skills with demonstrated ability to meet project timelines.
- Strong relationship management and work ethic, including leading by example.
- Adaptability and flexibility to support the organization’s rapid growth.
- Resilient and welcoming of constructive feedback, with ability to apply it into actions and result
