Client Success Manager Position Available In Fulton, Georgia

Client Success Manager NetGain Technologies

LLC – 2.8

Atlanta, GA Job Details Full-time $60,000 – $65,000 a year 1 day ago Benefits Health savings account Open paid time off Disability insurance Health insurance Dental insurance Flexible spending account Paid time off Parental leave Employee assistance program Vision insurance Opportunities for advancement Qualifications ConnectWise 5 years Microsoft Office Bachelor’s degree Customer relationship management IT Senior level Account management Communication skills Full Job Description Key Accountabilities The Client Success Manager (CSM) is responsible for building trust-based relationships with Iron Oak’s clients. The CSM drives long-term customer satisfaction and retention by acting as a strategic advisor, problem solver, and business advocate. This role ensures clients receive the full value of our services and that their evolving needs are met through consistent communication, proactive engagement, and partnership-focused service delivery. Essential Knowledge, Skills, and Competencies Purpose Driven Champion the voice of the client internally and ensure their goals are translated into actionable internal strategies. Demonstrate a strong commitment to driving client outcomes and success metrics. Proactively identify issues before they become problems and advocate for client needs. Relationship-Focused Develop deep client relationships rooted in trust and clear communication. Tailor communication styles to fit the strategic level of client stakeholders. Drive regular strategic business reviews to uncover opportunities and ensure satisfaction. Execution-Oriented Own and manage client onboarding, offboarding, and lifecycle success milestones. Collaborate cross-functionally with Service Desk, Sales, and Technical teams to align solutions with client goals. Maintain detailed documentation and ensure ConnectWise CRM is up to date. Experience & Education 5+ years of customer success, client management, or account management experience in a technology or service business. MSP or IT services experience strongly preferred. Bachelor’s degree preferred. Technical & Tool Proficiency Proficiency in using ConnectWise Manage or similar CRM/ticketing tools. Strong working knowledge of Microsoft Office suite and general IT service environments. Comfort discussing cybersecurity, cloud services, and general IT operations. Other Requirements Reliable transportation and valid insurance for occasional travel to client sites. Exceptional written and verbal communication skills. High emotional intelligence, professionalism, and accountability. Traits for Success Strategic thinker and natural relationship builder. Client-first mindset with proactive follow-through. Collaborative, self-motivated, and driven by impact. Benefits Health, dental, and vision plans (FSA/HSA options). 100% employer-paid life and disability insurance. Parental leave and EAP support. Paid certifications and professional development. Open PTO policy. Weekly team breakfast. Career growth opportunities in a dynamic MSP.