Customer Service and Support Coordinator Position Available In Fulton, Georgia

Customer Service and Support Coordinator Land of a Thousand Hills Coffee Roswell, GA Job Details Part-time | Full-time $15 – $20 an hour 7 hours ago Qualifications CRM software Customer service Mid-level Administrative experience Analysis skills Project management Data entry Organizational skills Customer support 1 year 2 years Communication skills Full Job Description Land of a Thousand Hills is excited to announce an opening for a dedicated and self-motivated individual to join our team in Roswell as a Part-to-Full-Time Customer Service & Office Support Coordinator. We are looking for a passionate candidate who thrives on helping customers and ensuring their overall happiness. This position is perfect for someone who embodies empathy, patience, and strong problem-solving skills. In addition to exceptional customer service abilities, the role involves supporting the team to track deadlines, complete annual renewals and launch activities. If you’re an organized individual with a project management mindset, eager to make a positive impact in a dynamic environment, we would love to hear from you!

Key Responsibilities:

Act as the first impression of our business and the start of a positive customer experience Manage incoming phone inquiries and emails, responding within a reasonable timeline Identify and assess customers’ needs to achieve satisfaction Help customers navigate the website/order portal Process general orders for customers Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions and follow up, as needed Team support coordinator offering assistance for general needs across all departments Help in Coordination of the submission, and tracking of licensing applications Help research and implement systems to track key company deadlines Assist with new shop opening activities that include: updating company dashboards, kick off software contracts and light event planning.

Qualifications:

2 or more years in customer service, project management and/or administrative experience. Experience using Shopify, and CRM systems are a plus Knowledge of Google programs preferred Ability to multitask while maintaining gracious attitude and kind nature Willingness to learn and be flexible Attention to detail and strong communication skills Strong analytical and organizational skills with attention to detail.

P/T-F/T:

15- 40 hours a week Opportunity for some Hybrid work

Job Types:

Full-time, Part-time Pay:

$15.00 – $20.00 per hour Expected hours: 15 – 40 per week

Shift:

Day shift Morning shift

Experience:

customer service, support or project management: 1 year (Preferred)

Work Location:

Hybrid remote in Roswell, GA 30076