Customer Service Manager Position Available In Fulton, Georgia

Customer Service Manager Delta Airlines – 4.2

Atlanta, GA Job Details Estimated:

$83.8K – $116K a year 8 hours ago Benefits Paid parental leave Paid holidays Disability insurance Health insurance Dental insurance 401(k) Paid time off Adoption assistance Parental leave Employee assistance program Vision insurance Life insurance Pet insurance Qualifications Hyperion SAS Mid-level Tableau 3 years Analysis skills Bachelor’s degree Aviation Contracts Manufacturing Engineering Full Job Description

UNITED STATES, GEORGIA, ATLANTA TECHOPS 27-JUL-2025 REF

#: 29406 HOW

YOU’LL HELP US KEEP CLIMBING

(OVERVIEW & KEY

RESPONSIBILITIES

) Delta Air Lines, Inc. has multiple openings for Customer Service Managers in Atlanta, Georgia. Key Responsibilities Responsible for maintaining technical understanding for issues affecting customer product lines and coordinate and facilitate containment and rectification plans. Effectively manage “in-service” customer relationships, liaising with customer to optimize in-service performance of the product and manage execution of contractual obligations to ensure that customer expectations are met or exceeded. Coordinate and drive customer activities through MRO Service Delivery Organization and business unit stakeholders on key account contract deliverables. Develop, manage, and deliver customer performance metrics and organize/chair customer business reviews through balance scorecards, as required. Maintain technical product line proficiency through continuous education. Ensure internal business unit stakeholders clearly understand technical aspects of account contract(s) and key deliverables. Serve as subject matter expert for all customer contracts in assigned region. Communicate with customer contract requirements including logistics, scheduling, engineering, documentation, contacts, hold days, materials, etc. Serve as primary point of contact for customer, managing all service delivery requirement aspects. Provide customer input on business forecasts. Understand and resolve operational customer dissatisfaction issues. Drive achievement of customer satisfaction targets. Identify and develop selling opportunities with Business Manager and Regional Sales Manager. Participate as core team member in customer negotiations and closing of new sales opportunities. Collect outstanding receivables and prepare profitability analysis for customer contracts in the region. Less than 10% domestic and international travel per year.

BENEFITS AND PERKS TO HELP YOU KEEP CLIMBING

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way: Competitive salary, industry-leading profit sharing program, and performance incentives 401(k) with generous company contributions up to 9% Paid time off including vacation, holidays, paid personal time, maternity and parental leave Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health Domestic and International space-available flight privileges for employees and eligible family members Career development programs to achieve your long-term career goals World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies Recognition rewards and awards through the platform Unstoppable Together Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

WHAT YOU NEED TO SUCCEED

(MINIMUM

QUALIFICATIONS

) Bachelor’s degree in Manufacturing Engineering or a related field, and 3 years of experience in aviation business.

Must have work experience in:

Analysis of large sets of data related to aviation engine maintenance SAS, Tableau, and Hyperion Providing program oversight to engine maintenance repair agreements Commercial aircraft engine maintenance including cost, scrap rate, and procurement availability Contractual management of mutually agreed upon terms allowing efficient repair and commercial oversight of engines Process improvement using Lean Engineering, Six Sigma, Statistical Analysis, and Data Visualization Financial analysis including cash flows to generate actionable improvements for the business

WHAT WILL GIVE YOU A COMPETITIVE EDGE

(PREFERRED

QUALIFICATIONS

) .